AirPods Pros making crackling static noises

I recently received my new AirPod Pro ear buds. First off let me say the noise cancellation is a transforming. That aside, the old problem of making a popping sound followed by a buzz seems to still plague these ear phones.


For reference, I left them in the charging case plugged in overnight. I had them in for about 2 hours at work and then they started I started noticing a faint popping/clicking noise that starts in the right then the left and is a single pop in each ear.  If they are in transparency mode, it pops then has a 1.5-2 second buzzing sound.  If it is in noise cancellation mode it merely pops.  It will do this in one ear, then repeat about 5-10 seconds later on the other ear.


I tried alternating between transparency mode and noise cancellation mode.  I tried playing music and pausing music. I placed them back into the case and took them out again.  I contacted Apple Support in order to work through this and am attempting to figure out what's going on.


I was able to get it to momentarily stop by placing them back in the charging case for about 30 seconds to a minute and then back into my ears. Has anyone seen this on the past models, or with the current ones, and know why it happens?



[Re-Titled by Moderator]

Posted on Nov 5, 2019 12:08 PM

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Posted on Jan 25, 2020 4:44 AM

A particularly helpful Genius in the main DC Apple Store seems to have found a solution to the crackling issue. After describing the problem and litany of troubleshooting measures I had taken, he said "Hold on a sec, I think I can fix that." He came back with alcohol wipes and some gray fun-tak (aka adhesive putty). After wiping down the white plastic parts with alcohol, he very gently pressed a small amount of the fun-tak against each of the black microphone covers to pull out tiny pieces of debris. Apparently these microphones are ridiculously sensitive, so if anything gets in there it screws up the whole noise cancelling feedback loop.


I'm only 24 hours out from the repair, but all seems well so far. The main takeaway for me... don't put your AirPod pros into your pocket unsheathed. And generally don't expose them to any kind of dirt or dust.

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309 replies

Jun 3, 2020 10:10 AM in response to DocOct

I have this exact same problem. I bought my airpods pro fresh out of the box from the apple store in Feb 2020 and the problem didnt start until the last few days. it only happens on noise canceling and transparency. This seems software related. I performed the reset and unpairing and then subsequent repairing and the problem persists.



PLEASE someone fix this! I paid a lot of money for these!

Jun 19, 2020 3:28 PM in response to Appleuser762

I’ve seen videos and read articles about people sending back one defective AirPod, left or right, and Apple sending back one replacement lol. There’s no way I’m doing that. Whenever the next generation of AirPods Pro comes out, Apple needs to recall every single defective pair of the originals and replace them free of charge, with AppleCare thrown in for free.

Jul 13, 2020 7:26 PM in response to DocOct

No sale. Un-paired, re-paired, re-un-paired, re-re-paired, no go. Ditto with putting them in the charging box, etc. Still sounds like someone's crinkling wax paper right next to my right (only) ear. Running the latest iOS.


The only thing that gets rid of the sound is to set the "Transparency" and "Noise Cancellation" to OFF. That "solves" it, but that's only a workaround.


Calling Apple tomorrow.

Jul 28, 2020 5:30 PM in response to duffmanth

Oh Dear. Im on my second right replacement within 1 year and after 1 week it’s started clicking when I walk.


Massive issues with right earpiece clearly.


Recall Apple recall!


It actually starts to put questions in your mind about switching to another brand which to date I’ve used many apple products. Maybe it’s time. Or at least time will tell if Apple proactively act.

Sep 18, 2020 2:49 PM in response to Irnaggie

Irnaggie - I think the problem is more that many people have had to replace theirs 3 or 4 times which is crap. My 3rd ones apple told me I needed to go into a store to diagnose the problem, I dropped them off and a week later was told to come back and get them. I asked the rep what the issue was, his response “we didn’t even test it and are just replacing them”

what does that tell you? 😒



Nov 11, 2019 4:29 PM in response to DocOct

So I just got a new AirPod pros and out the box the left earbud is clicking nonstop it will stop during music but when I pause it the clicking noise goes with my movement it’s the most annoying thing ever I’ve been through three AirPod pros all them had problems I don’t know what to do I’m going to exchange them again but their inventory is low everywhere I try to go

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AirPods Pros making crackling static noises

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