I'd say they are but this is such a clusterhump all they can do is watch and despair at their own lack of testing and macOS engineering team. You couldn't say they have those teams when errors most users find within minutes of using the system are showing up en masse.
So now apple have waves of refunds for "no reason", since the reissued macbooks suffer the same error.
What's worse, is older machines can downgrade but 2019 16" macbook pros are stuck with Catalina, so there's no way out of this nightmare.
Considering most professional workflows involve over 10 steps, and 1-2 of those steps trigger a freeze & restart (especially if one of those steps involves leaving your computer to render), it basically makes any professional work on this system impossible.
I've spent $7000 to refund the first and spend 2 weeks debugging the second.
My ultimate solution so far has been to install windows 10 pro under bootcamp, then install the popular 3rd party 'bootcamp drivers'. Now I'm playing Halo: Master Chief Collection at 4K enhanced graphics 60fps and can also do some professional work, leave the computer on for 3 days without restart (haven't tested longer).
So when that's my experience in bootcamp, I'm looking straight at apple here in regards to macOS. What. The. Duck.
Your customers aren't your testing team, not testing is wasteful to the environment (users get stuck in a return loop until they get a machine that "works"), and a computer system comprises a functional arrangement of hardware and a FUNCTIONAL operating system. Failure to provide either of these means you're not selling a computer, your selling a pile of expensive junk and WASTING EVERYONE'S TIME.