iphone 11 pro poor sound quality

Czesc Piotr i Harnaś

I have the same issue using PL Orange and O2 Germany. So in my opinion this is Apple problem.

Apple replaced me the phone but after few days I have the same issue. Only Airplain mode Off/On solves the problem for a while.

For people using Polish language link to PL forum with the same complains:

https://myapple.pl/forums/topic/341531-zniekształcone-rozmowy-iphone-11-pro-max/

Tomasz

Reporting in from the Netherlands with provider Tele2 and the same issue. Some people report bad audio quality on their end. While I can hear them clearly. Putting the phone into Plane-mode and then off, resolves it temporarily. With my iPhone SE2 I had no issues on iOS 13 whatsoever.

This is pretty frustrating for an otherwise perfectly working and awesome phone.

I hope this report will help to encourage Apple to look into the matter and hopefully come with an iOS update. Whilst not having to replace or fix the phone.

I have change my SIM card on 4.12 and it was fine for a week. I was even thinking they have fixed something on T-Mobile side. Unfortunately today issue came back as usual during important phone call. Extremely unprofessional to disconnect during business call, restarting Your phone and calling back explaining what happen.

I'm on Bell Mobility in Ontario and can report the same issue with Iphone 11 pro.. horrible sound quality with the phone's radio. Actually the worst sounding calls I've heard on a mobile phone in a long time. Tried earpiece, speakerphone, I've swapped out to a new SIM, tried disabling/enabling VoLTE, even tried wifi calling over my LAN, makes no difference. I've used Skype & Whatsapp to make calls instead of the phone app and it's a lot better but there is still a slightly artificial, robotic, sound to the calls on both ends.

I'm pretty disappointed because otherwise, it's a nice phone: very fast gui, great battery life, audio quality when listening to music is excellent on the phone's speakers, with wired headphones, or bluetooth, which you'd think would make phone calls sound good also but no. I've given up. Using the same SIM in an old Samsung S7 or a new Pixel 4 XL, phone call sound quality is much, much better. No comparison. This is my first iphone. I wanted to see what the fuss was about. It's pretty good for anything except making or getting phone calls. :-) For my situation, it's unusable.

Apple is doing nothing to resolve the issue, the support assistant close the incident saying that the issue is with the operator.

Please open support case and relax... you will needed, no one is helping... We need to create noise for Apple to move, bad experience, bad equipment and the worst support I had experience in my life.

cheers

Welcome to the Club! Apple says is not their problem, the issue is from the Operator that as to change something that no one knows... worst is that everything works with other phones from Apple and other vendors and of course the issue the Operator... Please open a support case and share your issue everywhere. I have return my phone and waiting for my money, let’s see what’s happens.

The support said that I have to be patient until someone from other planet resolve the issue.

Good Luck and make some noise.

I forgot the number of times I have contacted them... They have change the equipment and the issue continues and continues and continues ... open incident they closed I opened again ... they don’t have a clue and don’t want to admit the failure, too bad

thanks

So... probably because I wrote I had no issues since update to 13.2.2, I experienced it two times today! 🤯💩

Don't forget to let Apple know directly.

Zakspeedf1 wrote:

I've gone thru 2 replacement 11 Pro Max's, new sim cards, testing on my old X, wife's X, a android (sounds way better), numerous diagnostic tests with Apple, taking my phone to a accredited Apple service shop, spoke to 7 senior advisors, spoke to my carrier's engineers, have to power cycle off the phone everyday just to be able to use the phone as a phone.

I've had zero of those issues on AT&T, so it definitely sounds like a carrier issue.

Hi!

i have exactly the same issue since the very beginning. What helps, is to reboot the phone. I haven’t replaced anything yet...

do you still have it?

regards,

Piotr