Why are Photos.app photo counts so different between iOS and MacOS?

Recently I created a new, totally empty Photos library as a dedicated library for my iPhone photos. I have a couple DSLR cameras and I do a lot more editing and organizing with those photos, and I wanted to keep things separate. Currently, the Photos iOS app says that I have "15,963 Photo, 765 Videos".


So, with a brand new library, I connected my iPhone and started importing everything. There were a couple times during The Big Import where it would stop importing, a dialogue would appear saying "XXXX items weren't able to import..." because of "Image Capture Error -9934". The first time this happened after only about 5000 items were imported. At that point I clicked OK, disconnect my iPhone, reconnect, and then start importing again. I think it happened twice during the process, if I remember correctly.


Each time I would reconnect my phone, Photos would take a minute to recalculate all of the "already imported" items, and early on I noticed that the counts were off, by many thousands of photos. It seemed weird, I thought maybe it was a problem with those errors I was getting? But, I powered through, got "everything" imported and then did a final check on the counts...




I looked up a couple of articles and did a full rebuild of the library. That didn't help at all. The interesting thing is that in some ways the numbers are WAY OFF and it some ways they are only slightly off. As you can see from the screenshots up there, the number of "already imported" items is nearly 10,000 more than the items in the Photos library. Like whaaaat? I also double checked the data usage bar graph thing in iTunes. You know, you connect your iPhone, click on that, click on "Summary", and then at the bottom it shows you how much storage is being used for each category, and currently it says that "Photos" are "139.72GB, 25,808 photos". And than number doesn't even line up with the "already imported" number from MacOS Photos, which is 25,820.



So, those numbers are different and WAY off of what I'm seeing on my phone. But if compare more directly between what I am seeing in iOS Photos vs MacOS Photos:


Photos Library (count listed at the bottom):

iOS -> 15,693 Photos, 765 Videos

MacOS -> 15,713 Photos, 766 Videos


MEDIA TYPES:


I got the iOS numbers by going to Photos app, taping on "Albums" at the bottom, then scrolling down to the "Media Types". I got the MacOS numbers by going to Photos app, clicking the "Media Types" arrow, clicking on each section, then cmd+A in that section, and reading the "XXX items selected" in the top right corner.


Videos

iOS -> 762

MacOS -> 763


Selfies

iOS -> 956

MacOS -> 522


Live Photos

iOS -> 113

MacOS -> 115


Potrait

iOS -> 1,703

MacOS -> 1,699


Panoramas

iOS -> 209

MacOS -> 229


Time-Lapse

iOS -> 30

MacOS -> 30


Slo-mo

iOS -> 31

MacOS -> 31


Bursts

iOS -> 279

MacOS -> 276


Screenshots

iOS -> 653

MacOS -> 653


Animated

iOS -> 4

MacOS -> 4


As you can see, in some cases the count is spot on, in some cases it's off by only a few, in some cases it is off by 15 or 20, and Selfies is off by 400. WTF?! It's really all over the place.


The count that is still the most surprising to me is the "already imported" count in MacOS Photos and the usage count from iTunes. MacOS Photos it is saying that I have _indeed_ imported everything from my phone. There are ZERO "new items" to import, but still somehow the count there is just about 10,000 more items than are on my phone or listed in my MacOS Photos app library.


My goal here is to get everything on my phone imported correctly and then delete all the photos on my phone. I've got nearly 140GB of photos / videos on my phone and I want to back up everything in MacOS Photos and then delete them all so I can free up some space on my phone. But, right now, I don't know if I trust that I have everything imported correctly.


Thoughts? Concerns? HALP! <3


Here's my hardware specs...


MacBook Pro (Early 2015)

MacOS (Mojave 10.14.5)

Photos (4.0 (3451.7.120))

iTunes (Version 12.9.5.5)


iPhone 11 Pro (iOS 13.2)

iPhone 11 Pro, iOS 13

Posted on Nov 7, 2019 12:53 PM

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Nov 7, 2019 3:08 PM in response to eliduke

Ok, y'all, I just got off the phone with AppleCare support. We went back and forth a bunch on the numbers. We still don't know why there are so many subtle differences between the different media types. That one is still a mystery that I am currently willing to accept.


At one point in the call, the support person had me open opened up Image Capture, which is also showing ~28,500 items. So, there's that number again. Like how could I have 10,000+ more items here than in my phone and then, while scrolling through there I noticed something... BURSTS.


I use burst photos a lot. There's this great app called Burstio, that can turn a burst photo into a little Boomerang like video. It's actually very cool and way more flexible than boomerang. You can trim bits off the front or back, you can speed it up / slow it down, set it to yo-yo or not. It's great. I currently have 279 burst photos on my phone and when you split that up on average it's 35 photos per burst. And that is not unreasonable with how I use them. I haven't gone through every burst in there.


And, back to Image Capture, I looked at the last burst photo I took and you can see all of the individual shots of that burst. That burst is indeed "one item" on my phone and in MacOS Photos, but each one of those shots is a photo.


This sorta solves the problem for me. It's not perfect, but MacOS Photos is showing that everything from my phone has been imported and that's the most important thing.


I hope this helps anyone that might see this.


xoxo

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Why are Photos.app photo counts so different between iOS and MacOS?

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