Resound Hearing Aid problem with iphone

Yes, I was having difficulty using Oticon Opn hearing aids with 13.1.3, and upgraded to 13.2.1, and then 13.2.2

I'm now having worse problems. When I un-pair the hearing aids and then try to pair them again, they are found, and connect for about 3 seconds. Then they are disconnected, and the iPhone Mifi hearing devices screen goes back to "searching" and never finds them again, until I open the battery compartments, turn off Bluetooth on the phone, turn Bluetooth back on, and close the battery compartments. The iPhone then finds both hearing aid, connects for about 3 seconds, and then disconnects, and goes back to "searching".

The problems started with 13.0, but since at the same time, I installed a new Oticon phone app and upgraded from an iPhone 7 to an iPhone 11, I wasn't sure whether it was the iOS, or something else. Now I'm pretty convinced it is the iOS.

Your post says you have iPhone 4s with iOS9. Is that accurate? I didn't think that was still supported.

I had many problems with the 13.1 updates, including total loss of connectivity to the Resound app. That particular issue has to be fixed by the Resound techs, not Apple, and as of 13.2.2 it is not fixed. (I just installed 13.2.2.) Who knows when they'll be able to get it working again ... but there is a workaround. Open your Resound app and click More, turn on Demo Mode, and your aids will connect. Turn off Demo Mode to adjust your settings. You need to do this each time you open the app but at least it's quick and easy.

I've had other issues, starting with 13.1, including random switching of sound from one hearing aid to the other during calls, and notifications/alerts sound issues. But updating to 13.2 seems to have fixed most bluetooth issues. Too early to tell yet with 13.2.2.

I discarded the app and reinstalled it. It didn't solve all my problems, but it's much better now. The delays at start up are gone and it connects quicker. I have 13.2.2 since yesterday. Occasional shorter hearing blackouts, when talking with someone on the phone, still occurs though.

Can you explain how you got the Resound app to connect to your iPhone? Do you have Resound Smart 3D app or a different one?

I'm on iPhone 7, 13.2.2, and the app will not connect to the hearing aids (Resound Linx 3d). Uninstall/reinstall allows me to connect, but then you close the app and reopen it and the connection does not work. This has been happening since 13.1.

Resound 3D. I had the same problem and uninstalled the app. Reloaded it and then it worked again, with some glitches. Don't remember if I closed and restarted the Bluetooth via the control button. I have an Iphone 7 as well. For how long it will work for me is hard to tell, but it works for now. I was also fiddling around the hearing-aid menu within the control menu, but can't remember if I did change anything there. The app, version 1.5.1, you get when you reload i just 3 weeks old so it might just do the trick. I don't know much more, than what I told so far.

The update to 13.2.2 should solve the issue with my hearing aids, but still the connection does not work properly. Before the update to iOS 13, there was no problem at all.

Apple support told me to contact Resound about this. While I think that there still is a bug in iOS 13 and Bluetooth.

iPhone XS Max with 13.2.3 - if you haven't updated yet, DON'T. My hubby has had a horrible time with his ReSound 3D app since the upgrade to iOS 13 and the .3 made it even worse and I didn't think that was possible. iOS 13 has been the worst release ever and I wish I had never updated his phone. It takes a long time for the hearing aids to connect, they constantly drop connection, or can't connect at all, and forget streaming sound - it rarely works. He has had his hearing aids for 2 years and not one problem until 13 so if Apple is blaming ReSound, they are wrong. The problem is Bluetooth and Apple's code and knowing how critical it is that hearing-impaired people be able to hear, I'm shocked and saddened that Apple isn't doing more about this. I pray that he doesn't ever need 911 because he won't be able to talk to them or hear them.

Just spoke to Resound support and the work around is to turn off and then on the demo mode in settings on your smart 3D app. Also make sure you do not have another apple device with the bluetooth turned on nearby.

First I have smart 3D. To connect first you shut off your hearing aides (battery powered put them in charger turns them off). Now open the settings in your iPhone and go to accessibility and then to "Hearing Devices". Open it and go to Bluetooth at top. Open it and then turn on your hearing aides (remove from charger). A message should pop up asking you to pair the first one then another message to pair the second one. With both paired you can open the smart 3D app and see if it also show both sides paired. Hope this helps

“random switching of sound from one hearing aid to the other”

A definite problem for me. Especially when listening to music on the phone and in the car when I Shazam the radio.

So annoying and just ruins the whole idea of connectivity. I have the latest IOS updates.

I can't believe this is STILL not fixed! It's been months.

The resound app will not connect the hearing aids. Still have to use the workaround with demo mode.

This is in addition to the random switching from one aid to the other, it's so frustrating.

iPhone 7+ with iOS 13.3, love the hearing aid function, but these hearing aids SUCK as a blue tooth ear bud device. I've got 4 different blue tooth ear buds/head phones that stream music from my iPhone beautifully. The hearing aid don't. They loose contact with the stream for 1-15 seconds, come back on maybe one ear, then start streaming again for a few more minutes. This is NOT Apples fault. 2 of my bluetooth ear buds have no business connection with Apple and work perfectly. What gives ReSound??? It is a real pain when this occurs during a phone call!