You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

marinus82 Author

Level 1

4 points

External keyboards

since the update of the iPadOS 13.2, do external keyboards work only partially on the right side of the keyboard? Do several people have experience with this?

Posted on Nov 8, 2019 4:32 AM

Reply

Top-ranking reply

Level 10

118,424 points

Posted on Nov 8, 2019 4:48 AM

If you find that the keys 789uiojkl do not work, it is. because you have Mouse Keys turned on. You can turn it off at Settings > Accessibility > Touch > Assistive Touch > Pointer Devices > Mouse Keys

View in context

Similar questions

5 replies

Top-ranking reply

Level 10

118,424 points

Nov 8, 2019 4:48 AM in response to marinus82

If you find that the keys 789uiojkl do not work, it is. because you have Mouse Keys turned on. You can turn it off at Settings > Accessibility > Touch > Assistive Touch > Pointer Devices > Mouse Keys

Reply

Level 10

118,424 points

Nov 8, 2019 5:04 AM in response to marinus82

marinus82 wrote:

the strange thing is that the external keyboards do work on the iphone OS update 13.2. apparently the problem is only on the ipad.

It's only a very few people who have the problem at all, nobody knows why that setting would get turned on for some devices by itself.

Reply

marinus82 Author

Level 1

4 points

Nov 8, 2019 4:52 AM in response to marinus82

the strange thing is that the external keyboards do work on the iphone OS update 13.2. apparently the problem is only on the ipad.

Reply

marinus82 Author

Level 1

4 points

Nov 8, 2019 5:00 AM in response to Tom Gewecke

Hi Tom,

Problem solved. Thanks

Reply

Level 10

81,284 points

Nov 8, 2019 5:35 AM in response to Tom Gewecke

Probably the same reason some users are getting the much smaller, floating mini swipe keyboard instead of the larger,,standard keyboard layout.

Reply

External keyboards

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up