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Deco180 Author

Level 1

18 points

AirPod Pro noise cancellation

The noise cancellation and transparency mode on my new AirPods Pro keeps switching to off mode. I have reset the AirPods but I still have the problem. Any ideas ?

Posted on Nov 8, 2019 5:41 AM

Top-ranking reply

i_rina

Community Specialist

Posted on Nov 12, 2019 2:15 PM

Hey there Deco180,

Thanks for reaching out to Apple Support Communities. I understand you’re having some issues with the noise-control modes on your AirPods Pro. I’ll be happy to help with this.

This feature can be controlled from your AirPods Pro themselves. Make sure you’re not pressing the force sensor as seen this article:

AirPods Pro Active Noise Cancellation and Transparency mode

Restart the device you’re using AirPods Pro with:

Restart your iPhone, iPad, or iPod touch

How to turn your Mac on or off

Also, support for AirPods Pro was introduced in iOS 13.2. If you haven’t updated already, follow the steps in these links to do so:

How to back up your iPhone, iPad, and iPod touch

Update your iPhone, iPad, or iPod touch

I hope that helps.

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AirPod Pro noise cancellation

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