Level 1

26 points

The rubber around MacBook Pro screen melting...

Hi apple users,

I was so confused when I start to find some sticky dark lines on the edges of my MacBook, shock to realised it's from the black seal rubber around it's screen. I guess it starts to melt of...

So here I am looking forward to find some useful answers...

It's an MacBook Pro (Retina, Mid 2012), purchased around late august 2012 i believe.

I was very careful with it from the start, it was the most valuable thing i bought after school. It looks new and everything works fine till I noticed that problem...

Because it's weight... I do have an other MacBook air that i use more often & travel everywhere. I have to mention that without using it every day, I'm aware of shutting it down before i put down the screen. Never felt it gets too hot or hear any notable overworking strange noises... therefor, other than crazy hot summer weather, i couldn't think of any reason for this problem.

By touch, that rubber is hard but fragile now, some little parts still had a bit of stickiness and the screen top area (near camera) missed some rubber sections... also is the most damaged area so far. did't find any more rubber drop-offs lately...

I try to ask people who had same MacBook, but not able to fine any with the exact problem... the internet seems to find the common problem is usually caused by screen reparation. only few people with the same issue mostly mentions Apple recommend them to change their whole screen (with the price not much could agree), didn't provide any specific replacement for the rubber it self.

I never did any reparation for my mac and with it's condition I don't think I'll pay that much to replace it's screen. But also afraid to bring it to any shop...

I'll like to ask if anyone know what cause the rubber to melt of like that ?

Does Apple provide any specific replacement for the rubber part nowadays?

Is there better way to fix my this or should i just ignore this problem... ?

Thanks

MacBook Pro Retina

Posted on Nov 9, 2019 4:28 AM

74 replies

DPJ

Level 4

1,374 points

Apr 16, 2020 1:46 PM in response to xyash7

Oh sorry, my post was meant for the OP. I can't comment why yours is happening like that since I don't know how you use your machine daily but I've had 6 MacBook Pros, a MacBook and several Powerbooks and I've never seen this happen on any of my machines. Did you get AppleCare Plus? That would cover it.

rose_10

Community Specialist

Apr 17, 2020 7:18 AM in response to xyash7

Thank you for participating in the Apple Support Communities.

I want to make sure you reach the right team for help with your MacBook. I recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Contact Apple Support

tay292

Level 1

14 points

May 26, 2020 11:08 PM in response to Kadia912

My MacBook Pro 2017 is starting to develop the same issue. It was never subjected to poor care. This "rubber softening" thing is called reversion. I was told that the screen integrity could be compromised. May I check if anyone has developed actual LCD issue due to this rubbery issue?

Jul 30, 2020 2:51 AM in response to Z3man

I have two MacBook pros early 2011and mid 2012. They are too sturdy and intact. Nothing to complain even today. The 2011 model's battery too is staying fine even after 1200 cycles. But the macbook pro of 2015 that I have is pathetic. Speaker gone bad, rubber gasket around screen gone bad. The apple service centre suggest screen replacement for a rubber gasket melting !!!

Apple is not happy with removing ports and enjoying income from dongles, now they want from every spare parts a MacBook can have !! I started feeling MacBook is almost like a soap bubble these days ! Alas, the brand was always known for its hardware consistency than its software

Aug 3, 2020 6:35 AM in response to Kadia912

Im also having this kind of problem, and I've only bought and been using my Mac for only 3 months. Im really disappointed on apple because it seems that they didn't take this kind of matter into account. So I've been thinking if it would be a good idea to just buy a new rubber on a specific website and just bring my mac to an apple store for them to replace the rubber gasket and just pay for the labor? Screen replacement is very expensive just for a single strap of rubber.

Cocoaju

Level 1

16 points

Aug 20, 2020 6:05 PM in response to Matildacheng

I think you can get it changed because it is under warranty. It is material defect and it is not wear and tear since it is melting. You should email Apple to report this issue or go to an Apple Store if possible. They are more likely to help you than a service dealer.

Dec 10, 2020 6:19 AM in response to tay292

Definetly not cosmetic. The rubber seal once off, results in openings for little dust and bugs (real one not the software kind) to enter the space between glass and screen. I thought it was Cosmetic too and ignored it. One fine day a dust mite or something of the sort is lodged right there on my screen ...no way to clear it out unless I replace the screen. Which needless to say is far too costly.

MT_feb

Level 1

9 points

Feb 12, 2020 12:27 AM in response to Cherivu

same situation! 2017, Macbook Pro 15". Never experienced this in my previous macbooks from 2003-2018.

t2899

Level 1

4 points

Mar 23, 2020 7:23 PM in response to Kadia912

I'm having the same issue with my Macbook Pro 13" 2016. I hope it's just a cosmetic issue and it will not affect the display, but it's really annoying.

xyash7

Level 1

20 points

Apr 16, 2020 8:09 AM in response to MT_feb

I have the same macbook and same issue, fed up of apple's sub par quality of materials. even cheap windows laptops don't melt like that. do you think it's covered in warranty?

Arri25

Level 1

4 points

May 6, 2020 7:27 PM in response to Kadia912

i have the same problem of my MacBook pro 2017. i hope Apple CSR should answer our concern.. and take any actions to solve this problem.

Jun 1, 2020 4:35 AM in response to tay292

im having the same problem and what exactly caused it to melt off? i do set my hand aside the screen a lot but idk what exactly is causing this to happen. pls help! tysm

JJDamico

Level 1

4 points

Jul 19, 2020 1:24 PM in response to KuanI

Same issue here as well. 2016 15”MBP. You would think at this price point, they’d design it better. Replacing the LCD is ridiculous. I may carefully scrape it out and refill with black silicone.

papa_teo

Level 1

4 points

Jun 12, 2020 10:58 PM in response to Kadia912

I have the exact same issue, the rubber is melting and very irritating, it's look like quality issue. I hope apple can do something to this. I am always confident of apple product quality but not this time round. I bought the MacBook Pro 13" in 2018 Aug, less than 2 years.....

Jun 14, 2020 5:37 AM in response to Kadia912

I have the exact same problem. I initially thought I caused it because I use my laptop in a Henge Docks docking station which has caused other problems. But seeing all of your posts makes me realize it's unacceptably normal.

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The rubber around MacBook Pro screen melting...