New iPhone 11 pro - earbuds microphone problem

Hi all, I have the exact same problem with my iPhone 11 Pro Max. I contacted Apple's support centre and they were no help at all, and based on this thread it is a known problem so Apple is just ignoring this to avoid admitting to another problem with their hardware/software.

Partial solution (only works for EarPods with lightning connector) = I worked out that after you have answered the call, just unplug the EarPods then reinsert them and the headset's microphone will work.

I hope Apple will actually implement a fix rather than asking us to waste our time travelling to their stores, wait in line at their stores only to go home with a new phone or set of earbuds with the same problem.

I too have this problem with the 11 pro max and so does my wife with her the 11 pro we found that if you unplug the headphones and plug them back in it fixes it but you have to do it every time

I too have this problem with the 11 pro max and so does my wife with her the 11 pro we found that if you unplug the headphones and plug them back in it fixes it but you have to do it every time

I realized when talking using earbuds, if I cover the mic at the base of the phone body, the other person can't hear me. I'm guessing the phone is using the built in mic instead of the earbud mic.

Once I discovered what was happening I was able to reproduce the issue consistently by intentionally covering the built-in mic.

I am also having the same problem and it is very annoying. I am using earphones not earbuds and the problem is happening. The default option of the microphone is always the phone’s embedded microphone. And this is not a hardware problem as when I unplug and re-plug the earphones, it then uses the earphones’ microphone and works perfectly. However, it is super annoying to unplug/plug every time. This should not be happening while paying a fortune for this phone.

I have exactly the same problem. I also had my iPhone 11 replaced, but I still have the problem with the new iPhone. The only thing that is connected to both iPhones are the SIM card and my Apple ID (and with it all synchronized files that are downloaded when I sign up). The SIM card or network operator cannot cause the problem because I also have the problem via FaceTime when the iPhone was connected to the Internet via WIFI.

Here is my question, has someone reset the device and started it with a new Apple ID on the same device? does the problem still remain?

Didn’t try to start the device with a new apple ID , but i think it had nothing to do with the ID nor the sim card

it is more about the automatic shift between the mics ( as it worked normally when u unplug and plug it )

I have the exact same problem with listeners hearing me distantly when using headset. Both my airbuds and AirPods are affected. Can’t really figure it out. Havent tried to get a replacement phone yet, and now maybe I won’t, since you have the same issue. Hope Apple is reading this and try to address the issue. Really annoying to be unable to use headsets when in phone calls!

I’ve got the same issue. I try with hard reset, factory reset, factory reset in the old way(from computer, with iTunes) and there is no result. Try like 3-4 different headsets, the mic not working. I tried then with the XS max and everything was perfectly fine. I don’t know what the issue is. Hope they will read and fix this

I’m having the exact same problem. I’m very sure that this is not a hardware problem, and it’s a software issue. It makes no sense, and it’s absolutely annoying. I hope Apple fix this ASAP. This is something that shouldn’t happen in such an expensive phone.

I have this same problem on my iPhone 11. Also, there is the exact same problem my wife's iPhone 11 as well. I sure am missing the normal Apple earbuds with a headphone jack - they always worked perfectly. I have not been able to find a solution.

hm, yes, of course, but it's kind of a coincidence that most iPhone 11 owners don't have this problem and here are people who had the problem, replaced their device and find the same problem again... i was thinking about a damaged file in the iCloud or something else which would cause this bug

I have the exact same problem, I hope it can be fixed with an update.

I have the iPhone 11 and use the included earpods.

i have the same problem on my iphone 11 . did so one find a solution ?

I totally agree yet now days a lot of people use blue tooth and don’t use the headphones included in the box with new phones but for those of us that do it’s a slow process to get it fixed