New iPhone 11 pro - earbuds microphone problem

Hello,

Last week I bought a new iPhone 11 pro and during the week I noticed people couldn't hear me when I was calling them using the original earbuds (which I always use when calling). I had to talk into the phone's mic while the earbuds where in before they could hear me. There is no problem using the mic for voice memo's for example, then it's perfectly clear.

So I went back (on Apple's advice) to the shop and they gave me another new set of earbuds and a new simcard. Rebooted everything but still no succes. Then later today when nothing worked they replaced the entire phone since it was only 5 days old.

But now after hours of reinstalling everything I STILL have the problem. It's very annoying and I am not sure anymore if I have had two broken sets of new earbuds or two broken brand new iPhone 11's. What should I do next?

iPhone 11 Pro, iOS 13

Posted on Nov 9, 2019 9:26 AM

Similar questions

20 replies

Dec 25, 2019 9:57 PM in response to Lazza_milan

Hi,

Even I am facing the same issue. When speak over handset mic it’s working fine. Where as my earphone mic is having some issue, opponent are unable hear me properly. They complain every time that I am speaking from far. That means it is taking my voice from handset mic not from my earphones mic. This I tested by bringing my handset close to my mouth even though I am wearing the earphones. My colleague also facing the same problem with his 11Pro model.

Looks like it’s a software issue & also it’s a global issue. Apple has to release a new s/w immediately to mitigate this problem. It is really annoying issue for the very expensive phone.

Dec 13, 2019 12:51 AM in response to Exabes

I have the exact same problem, I hope it can be fixed with an update.

I have the iPhone 11 and use the included earpods.

Dec 25, 2019 4:38 AM in response to Exabes

I have the same issue!

anyone can help ?

Dec 25, 2019 5:28 AM in response to Lazza_milan

There’s no solution so far. It’s so annoying.

Dec 25, 2019 8:30 AM in response to Alsophocus

have I to replace my iphone ? Or all IPhone 11 have the same issue

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

New iPhone 11 pro - earbuds microphone problem