Syncing issues

Question

Level 1

42 points

Syncing issues

I have contacts on my laptop using Microsoft Outlook and I am trying to sync to my iPhone 8 using iTunes on my laptop. (I don’t use iCloud).

When I go to sync my contexts for some reason they don’t sync to my iPhone. Any ideas on why?

iPhone 8 Plus

Posted on Nov 9, 2019 9:56 AM

Reply

Answer 1

Chris_D13

Community Specialist

Nov 13, 2019 12:28 PM in response to squill

Hello squill,

Welcome to Apple Support Communities. It sounds like you're having trouble syncing your contacts to your iPhone. I'd be happy to provide information that may help you troubleshoot this.

First, back up your iPhone and Outlook data.

2. Make sure the iOS version on your iPhone is up to date.

3. Apply all Windows updates.

4. Check Outlook compatibility:

Microsoft Outlook 2007, 2010, 2013, or 2016. Check the version of Outlook.
Outlook must be locally installed, not Click-to-Run. If you use Click-to-Run, switch to a local installation.
Outlook data must also be stored locally on your computer and in an unencrypted Unicode PST file.

5. Reset iTunes sync history