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Level 1

105 points

battery level drops rapidly to 1%, then stays there for hours of use

Hello:

Two days ago the battery indicator on my iPhone 7 (iOS 13.1.3) started acting erratically. After I charge it to 100%, it drops quickly (in about an hour) to 1%, yet the phone keeps working for hours thereafter without shutdown of charging (and the indicator keeps showing 1%). How can I restore correct functioning to the battery level indicator?

Thank you!

iPhone 7, iOS 13

Posted on Nov 9, 2019 2:55 PM

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5 replies

Level 8

41,345 points

Nov 9, 2019 2:57 PM in response to PeterR

Has the battery ever been replaced? This kind of behavior can happen with a failing battery.

~Lyssa

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Level 8

41,345 points

Nov 9, 2019 3:17 PM in response to PeterR

In Settings>Battery>Battery Health, what's listed for Maximum Capacity?

If it's 80% or less, the battery definitely needs replacing, and you can make an appointment at an Apple store for this.

~Lyssa

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Level 1

105 points

Nov 9, 2019 3:00 PM in response to Lyssa

Never been replaced

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Level 1

105 points

Nov 9, 2019 6:46 PM in response to Lyssa

It says 79%....

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Level 8

41,345 points

Nov 9, 2019 6:59 PM in response to PeterR

Then, as I said, the battery needs replacing, and you can make an appointment at an Apple store for this.

~Lyssa

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battery level drops rapidly to 1%, then stays there for hours of use

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