New iPhone bought from o2 3 days ago, not eligible for AppleCare?

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New iPhone bought from o2 3 days ago, not eligible for AppleCare?

I bought this iPhone 11 from O2 UK 3 days ago and when attempting to register for AppleCare it tells me my phone isn’t eligible when I enter my serial number, and isn’t associated with my Apple ID, however I’m signed into my Apple ID, the device appears on “find my...”, handoff functions, App Store purchases etc all work.

edit: the exact screen I’m seeing.

anyone encountered this before? What’s the fix?

iPhone 11, iOS 13

Posted on Nov 10, 2019 1:42 AM

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Answer 1

MoonJ.

Community Specialist

Nov 13, 2019 3:41 PM in response to Perihelion_

Hi Perihelion_,

Thanks for using Apple Support Communities! If I'm understanding correctly, you're having an issue purchasing the AppleCare+ Protection Plan, and I'd like to help.

This article shows how you can do this on your iPhone now: Buy an AppleCare plan

If you're still having issues, I'd recommend contacting Apple Support.

Cheers!

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New iPhone bought from o2 3 days ago, not eligible for AppleCare?

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