My battery indicator stays at 100% and then will die without warning. Has anyone had this issue? It started doing this within 2 weeks of receiving the watch, the update (6.1) did fix it temporarily and then a couple of days ago, it started again.
Apple Watch Series 5, watchOS 6
I sent my Series 5 into the repair center (well, my Apple Store sent it there) and it bounced back from them after a couple days, saying they couldn't replicate the problem. They were useless. It's like the Apple Watch falls into this gulch, as far as Apple support goes. It's the only thing they can't try to fix in the store, at their own Genius Bar. And they weren't that happy with the Apple repair center either. Before I read about the turn it off for 15 min and then back on again, I had literally tried every single thing except getting a new watch (which the store said I couldn't get, since Apple Care didn't cover a repair when they couldn't find the problem). But I've read about people here who got new ones and it didn't help the problem. I've restored from previous, from scratch, put it in the freezer (worked a couple days), taken it to the Genius Bar three times and talked to support in Cupertino (I pay $500 a year for Joint Venture Business Support) and the only consistent thing I ever got was that it was a software issue. No updates ever helped. My previous four Apple Watches, each of the series, didn't have this problem. But then I did the 15 min off and back on (I can't remember how much it was already charged when I did that. I think I did it when it had said 100% for 24 hours and I knew it would in the next 6 hours just randomly die. I haven't had any problems since then and that's been around 2-3 months ago that I did it. If anything, it uses up the battery a tiny bit faster than it used to.
I have had 3 support calls on this issue. After the first support call Apple had me take my watch in for a "battery reset" which they can only do at a store or service centre. This worked for a while and then it came back. The next two calls were next to useless with the first of those two being the worst apple support experience that I have ever had.
I finally came across this post and after reading all of the comments I tried the turn off for 15 minutes and low and behold that worked. Apple's recommendation is always unpair and repair which you should not have to do every couple of weeks and it does not even fix the issue.
I have to believe that it is a hardware issue as opposed to firmware but of course I do not really know but I do know that after spending a chunk of cash on a new apple watch 5 I am not going to accept that the watch needs a rest every few weeks.
Question, is everyone here using the original apple charger with their watch?
I posted about this earlier. I really believe the others that this is not a defect in the hardware at all - it’s how Apple has determined how to “read” the battery. I had my Apple Watch S4 for over a year, and the battery indicator issue only started after I wrote the Watch overnight. Turning it off for 15 minutes (making sure it has a charge) was the only way to get the reading to be accurate. Otherwise, I would have the same exact issue as you are having.
I have found that as per some earlier post that if you charge your watch to full and then power it off for at least 15 minutes every few weeks then you are good. That is far less of a nuisance than all the unpairing and repairing which does not work.
I too am frustrated that this seems to be a widespread issue and Apple is ignoring it.
So, after dealing with this for a few weeks and trying all the suggestions, I got on a chat and they immediately said I could send it for them to look at. I got the message it was delivered to the tech center and less than 8 hours later got a message that the problem couldn't be replicated and they were sending it back. I immediately got on a chat with them and said how can that be, you didn't even have it long enough to run tests, etc. etc. but the insisted. Well, when I got "my" watch back, I discovered it was not my watch. I'd put a screen protector on it, which was gone, so I checked the serial numbers and they were nowhere close. They replaced it. (Which is totally fine, but why be weird about it? Just say they've had a few with this weird problem and so sorry, they are replacing it.) So, clearly they know there is a problem and they do not know how to fix it. The other I've had for over 2 months without a hint of a problem.
Apple replaced my watch since it had only been a month old. I’ve had the new watch for a little over a month now and haven’t had an issue with the battery.
Yes it seems like that did it for my watch. I was already on watchOS 6.1 so there was no update performed on the watch. I just did several resets/unpair/pair then left just it on the charger for awhile. Hopefully an isolated incident.
Right, it will act like you've never had a watch. But then you should get a choice to start from scratch or to use one of your previous versions. It might work for you to start it as a new watch, it just didn't for me. But the last time, I chose the option of using a previous version of my watch that I'd set up and it seems better.
I have the Series 5, and it is stuck at 99% for many hours, then will turn off at 37-40%.
I am thinking that is the problem. It is actually drained. And being stuck at 99% is really NOT
the case. Having AppleCare, they are sending me a new watch..
I let mine sit at 100 percent for several hours then shut it completely off for 15 min. When I turned it back on it was at 85 percent where I felt it should be. It now seems to be correct but I’m sure that will change over time. For those with this issue try powering off completely for 15 min after it’s been stuck at 100 for awhile and see what happens.
Replacing the watch, setting up as new etc doesn't fix it. It's some battery indicator issue. It's temporarily fixed by turning the watch off for 30 min or so. After a few charge cycles its back to being stuck at 100% for too many hours. Hopefully a software update will fix this. Battery life is still lasting me 30+ hours just never know when its going to die.
It has worked a few days now, so I will update also. I had done multiple hard resets and pair/unpairs - set up from old backup and as new. I left the watch off for a while. No freezer.
And the next pairing, it just worked. It ran as a basic watch for 2-3 days fine, before I cautiously added a new watch face with complications. Still OK. Runs down nicely during the day as it should.
So. either those things worked, OR iMore was again correct in saying we just need to wait a few day after installing the new beta (Jan 14) for the watch to catch up.
The same issue occurred on my iPhone 6s last year. However, haven't experienced on my Apple Watch Series 3, running the latest watchOS 6.
Probably, you need to update your watch to the latest software. One of the drawbacks of this issue is your watch cheats you as you are always under the impression that the watch does not need charging.
Alternatively, you can unpair the watch and pair it again with your iPhone. Try multiple solutions until you get success.
Seems like no matter what you do.....all that works for awhile is to turn it off for 15 min and back on and then you'll get an accurate reading, which for me is usually 75% vs when it's stuck at 100%. People buy new watches and get the same problem. They start from scratch, they link to a previous watch setting, they put it in the freezer (works for a few days), and it seems to happen on all versions. I didn't have it until I got my series 5. Updates don't change anything. Multiple genius bar visits and calls and sending it in didn't change anything. Best advice I got was that it was probably a setting in the iphone software. But what can you do besides staying up to date? This was the first Apple Watch I had with an iphone XsMax. That is absolutely the only thing I can think of. I don't use many apps on my iphone besides Wallet, weather apps, bank app and PayPal and Venmo. A mystery. Who knows?
I agree with this solution. I went thru all of the fixes in January, which finally worked. The past couple of betas did not cause the 100% issue, but yesterday's watchOS beta 3 brought it back. I noticed midday today that it was still at 100%. I turned it off for 10-15 minutes, it came on at 97%, and now after being on 15 more minutes, it dropped to 75% - which is probably where it really was when it said 100%.
Hi all -- What are some of your charging and usage patterns? I'm wondering if there is a usage pattern here that is similar across many of the people with this issue.
For me, I wear it to bed for sleep tracking and alarm clock, so before the issue started for me, I used to charge it while I was getting ready for bed, and then I would charge it for a few minutes in the morning while I get ready for the day, never charging it to 100% any time, but for those few minutes in the morning and the evening would get me to where I would need to be. Sometimes I would forget and have to do a longer session to catch up, but not the norm.
Also worth noting that resting it while turned off on the counter for 15 minutes or so after having charged it to 100% seems to be working for me as it has for others.
Battery Indicator stuck at 100% All day
