My battery indicator stays at 100% and then will die without warning. Has anyone had this issue? It started doing this within 2 weeks of receiving the watch, the update (6.1) did fix it temporarily and then a couple of days ago, it started again.
Apple Watch Series 5, watchOS 6
I sent my Series 5 into the repair center (well, my Apple Store sent it there) and it bounced back from them after a couple days, saying they couldn't replicate the problem. They were useless. It's like the Apple Watch falls into this gulch, as far as Apple support goes. It's the only thing they can't try to fix in the store, at their own Genius Bar. And they weren't that happy with the Apple repair center either. Before I read about the turn it off for 15 min and then back on again, I had literally tried every single thing except getting a new watch (which the store said I couldn't get, since Apple Care didn't cover a repair when they couldn't find the problem). But I've read about people here who got new ones and it didn't help the problem. I've restored from previous, from scratch, put it in the freezer (worked a couple days), taken it to the Genius Bar three times and talked to support in Cupertino (I pay $500 a year for Joint Venture Business Support) and the only consistent thing I ever got was that it was a software issue. No updates ever helped. My previous four Apple Watches, each of the series, didn't have this problem. But then I did the 15 min off and back on (I can't remember how much it was already charged when I did that. I think I did it when it had said 100% for 24 hours and I knew it would in the next 6 hours just randomly die. I haven't had any problems since then and that's been around 2-3 months ago that I did it. If anything, it uses up the battery a tiny bit faster than it used to.
When did you buy it? The shutting off of the phone and watch for about 25 minutes does help. Now that I do it more often (that is before the problem gets bad) I realize the watch never actually displays the correct battery level.
Thanks for the tip. I powered off for about an hour. Seems to have been reading battery correctly for the past few days.
I'm having same problem with a Series 5. Did many hard resets and then erased the whole thing - started from scratch. I have Joint Venture, so great support. Two phone calls and three visits to local Genius Bar. Nothing has worked, I have to have it sent back. No promises, says Genius Bar guy. If they can't duplicate the problem, they just send it back. No watch for ten days. The first two times at the Genius Bar they said it had to be a software issue, since diagnostics ran clean. So many resets, so little time. I never had this problem with the Series 1-4. They hadn't heard of it at the local store. So frustrating. Watch always says 100% in the morning and in the evening, when I'd usually put it on the charger. I put it on it anyway. And then every few days, a couple hours after I take it off charger in a.m., it is totally dead.
My problems are back (and I did upgrade to 6.1.1) Sometimes it seems to work other times back to the stuck %. Here's a new twist. Yesterday I had it on the charger for awhile and it was reporting 98%. I put the watch on and went about my business. A few hours later I noticed it was reporting 100%. It went up 2% while I was wearing it??? So I'm back to having a messed up, barely one year old, $430 Apple Watch 4.
I'm not going to pay for service on the watch. This should be fixed by Apple free of charge. If they don't, I will be begin rethinking my Apple purchases. My family has three iPhone 7s and two iPads which I was planning to upgrade in 2020. I was also considering a MacBook Pro to replace my W10 laptop.... just saying, I bet Samsung would love to have that $$$. Back to very disappointed with Apple.
I've joined the club. Had it a while in the previous OS and with different carriers. It stuck at 100, worked for a while, and then 100 started again. Now it's well and truly stuck. Watch shut down this morning because of battery, had to be put on charge,. As soon as I did the charge level went to 100 again. Good to know it's more likely software than hardware, but still not good.
"Have you tried setting it up as a watch ready to be repaired to one of your old watch settings? (as opposed to starting it as a totally new watch)."
I'm sorry I don't know what that means. I haven't unpaired my watch. I have a 4. I'm currently on an overseas carrier.
I really appreciate all these replies. I was talking to a Genius Bar person today, one who seemed in charge of all the others and very experienced, and she said it didn't sound like a battery issue. Maybe something to do with the iphone, since everything on the watch goes through there. She talked about different software "builds". My current status: after getting the Series 5 (less than six months old) back from Apple Repair (and even the Genius Bar says that Apple Repair doesn't always communicate very well with them, (and, of course, the watch is the one thing the Apple Store doesn't
repair or service), I had the message "We could not duplicate the problem" (even though they only had it for a day) and "We can't do anything if the watch has more than 80% battery strength - a pretty weird comment. I guess they did their version of diagnostics and I got it back and restored it from a previous version (not from scratch, which hadn't worked before). It seemed like some magical repair had happened. It acted normal. But then, every once in a while, it would stay at 99% all day. I still put it on the charger twice a day. I wake up this a.m. and it's dead, after saying 100% at 10pm. Put it on the charger and it zoomed back up to 100% in 20 minutes.
I am so grateful to learn that getting a new watch doesn't solve the problem. They told me at my Apple store (Kenwood, Cincinnati) that I couldn't even use my Applecare to replace the watch, since Repair couldn't "duplicate the problem." Kind of like Applecare was just for what they can fix in the store (everything but the watch). Interesting idea about trying to just leave it on the charger all day. Mine has said 100% all day long and it said 99% when I got up this morning. I'm going to put it on the charger for 14 hours and see if it makes a difference.
Hey Wayne, that's very interesting. The last Genius Bar conversation I had about this was with a supervisor and she suggested that it might be something in the iphone's software, not in the sofrware or the hardware of the actual watch. A whole new area to explore. But that was really interesting that you didn't put the apps back yet. For the moment, my watch is working OK, but we all know how long that can last....
Has anyone else successfully tried the Turn it off for 30 minutes solution? I tried absolutely everything EXCEPT that. Maybe sending it to Apple Repair, where, as I've said, they said they couldn't duplicate the problem or fix it) helped, just because it was turned off for at least 30 minutes. I also wonder if the recent update helped anyone.
When fully charged to 100% you should get at least 18-30 hours out of it before it dies regardless of what the battery indicator says. If not you may have a battery issue in addition to the issue we are having here.
This issue started on my V5 last week. Got it in December. Tried everything. Brought it into Apple Store yesterday and they sent it out. Went home, dusted off my version 1 , paired it , charged it enough to get my circles closed on the apple charger, charged it over night on a third party charger that only got it to 73%, wore it to work, % went do to 65, threw it on different Belkin charger for an hour to get it to 100%. GUESS WHAT? VERSION 1 IS NOW STUCK AT 100%. So it either has to be getting messed up buy getting too hot charging or there is an issue with the phone software? Apple really needs to look into this. Will check in when i get new watch back.
Well, add me as another Apple Watch user with this issue. My first watch too after being an iPhone user for all these years. Purchased on March 11 at Best Buy and noticed this past week, probably 2 weeks after I purchased that the battery wasn't dying at all, at least the watch doesn't indicate this as it shows 100%. Spoke at length with Apple Support twice today and they act like they haven't heard of this issue at all. The lady even ran a diagnostic on my watch remotely. She is forwarding the info to their engineering team for review. I unpaired my watch, did a reset, etc. Crazy stuff! I told them I wasn't going to pay this money for a watch that didn't work. Oh well. It'll get figured out soon enough I hope.
I have always worn my watch overnight. Charging it when I get up and before I go to bed. For my first four watches, this was fine. It wasn't until a few weeks after I got the series 5 that this problem started. I did the 15 min off-on thing quite awhile ago and it's been fine. Though when I got up this am it was 98% and now, mid-afternoon, it's 97%. Making me nervous!
Please try what I suggested in the post immediately before yours of today.
And be careful never to charge your watch over 100% or the problem will come back.
Mine has been working fine since I last did this restart from absolute zero. Wishing your watch luck!
Battery Indicator stuck at 100% All day
