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Level 1

8 points

no pictures

Good evening all

When i go into itunes on my windows 10 laptop all the albums/pictures are grey

Any ideas please

Thank you all in advance

Windows, Windows 10

Posted on Nov 10, 2019 9:48 AM

Top-ranking reply

Community Specialist

Posted on Nov 13, 2019 6:57 PM

Hi Ramesta66,

It looks like you're having trouble with the artwork in iTunes, and I want to help.

Let's try the following steps:

1. Right-click on the desktop

2. Select Display Settings.

3. Change the 'Change the size of text, apps, and other items' to 100%

4. Log out

5. Test on next login.

Let me know if that solves the issue.

Thanks for using the Apple Support Communities.

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