iTunes is not syncing video files to iPad Pro

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Scott F Author

Level 1

112 points

iTunes is not syncing video files to iPad Pro

iMac 2013

MacOS 10.14.6

iTunes Version 12.9.5.5

iPad Pro 10.5"

iOS 13.2.2

I have a lot of video files in iTunes I want to sync to my iPad for travel. I selected them in the Movies and TV shows panel. I then click Sync. In a few minutes the sync appears to be complete. iTunes shows no further progress and the sync icon is not visible on the iPad’s status bar.

In the On My Device section the videos are shows in gray, suggesting they will be synced. Yet they were not. Restarting the iPad did nothing. I don't have a lot of time here so I'm not going to restore the iPad. The weird part is I have videos on the iPad that were part of an older sync but should be excluded, yet they are still there.

Priority two is getting sync to work. Priority one is getting the videos onto the iPad by any means necessary.

iPad Pro 10.5-inch, Wi-Fi

Posted on Nov 12, 2019 9:26 AM

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Answer 1

Scott F Author

Level 1

112 points

Nov 12, 2019 10:07 AM in response to QuickPost

Can you point to something to confirm this? I have never heard this and if it was so I think iTunes or the iPad would show an error message.

iOS 13 was released three weeks before Catalina shipped. So for three weeks anyone with a new iPhone was SOL when syncing?

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Answer 2

Nov 12, 2019 12:31 PM in response to QuickPost

I can confirm this is in fact incorrect. iOS 13 does not in any way require Catalina.

I can sync my iPad Pro with iPad OS 13, my iPhone 7 and iPhone 11 Pro with iOS 13 perfectly fine on my Mac Mini running High Sierra.

My only issue, is it messed up the album covers on my 11 Pro. The iPhone 7 and iPad Pro worked correctly without any issue.

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Answer 3

Scott F Author

Level 1

112 points

Nov 12, 2019 10:17 AM in response to QuickPost

It seems to not be true. I got it to work somehow. Restart of both devices might have helped.

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Answer 4

QuickPost

Level 10

103,365 points

Nov 12, 2019 9:29 AM in response to Scott F

Hello,

Since your iPad is running iPadOS 13 you will need to update your Macintosh to macOS 10.15 in order to synchronize.

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Answer 5

QuickPost

Level 10

103,365 points

Nov 12, 2019 10:12 AM in response to Scott F

Correct, it was an inconvenience while Apple prepared the release of macOS 10.15 Catalina.

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iTunes is not syncing video files to iPad Pro

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