Can't login to iTunes music and apple TV on macbook

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Level 1

4 points

Can't login to iTunes music and apple TV on macbook

I just changed macbooks and all is great except my apple ID can't seem to login to the apple TV app on the macbook as well as the music "itunes" app. I also notice it doesn't try to 2-step authenticate me. It just seems to accept the login but nothing happens. In the apple TV app, it moves from "library" to "watch now" and I still can't access my library.

As a note, my apple ID password has letters, numbers and a capital. I do remember many years ago having login issues on apple TV devices if the password for apple ID didn't have a minimum requirement...I'm wondering if apple has changed the requirements and I need a more complicated password.

The community's help would be greatly appreciated.

Old laptop: macbook pro 15" 2015 model

New Laptop: macbook pro 15" 2016 model

Thanks,

MacBook Pro 15", macOS 10.15

Posted on Nov 13, 2019 7:36 AM

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Answer 1

green500

Community Specialist

Nov 16, 2019 10:37 AM in response to jgoose19

Hello jgoose19.

Welcome to Apple Support Communities. I understand that you’re unable to login to Apple TV app and iTunes on your new Macbook Pro. You have two-factor authentication enabled and don’t receive the code. Your login appears to be accepted but you’re not permitted access. I’m happy to help.

Please restart your Mac. Once your Mac has fully restarted, are you able to login in as expected. If not, are you able to login here: Manage your Apple ID - Apple

If you’re still unable to login, please use a test user account to see if you’re able to login here: How to test an issue in another user account on your Mac - Apple Support

Take care.

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Answer 2

RachT1

Level 5

7,409 points

Nov 16, 2019 11:45 AM in response to jgoose19

Hi there,

Try the solution suggested by Serge Rosenthaler for this issue in this thread, it seems to have worked for some people affected by this issue: https://discussions.apple.com/thread/250828009

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Answer 3

jgoose19 Author

Level 1

4 points

Nov 16, 2019 10:58 AM in response to green500

I've restarted even in safe mode and with a test user account the apps work. Under my regular boot up and account it isn't sending me the 2 factor authentication option. Apple support had me reinstall MACOS and that didn't help either. Same problem exists. Is there a way to force the apps to reinstall?

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Can't login to iTunes music and apple TV on macbook

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