apple tv plus video unavailable

So I’ve been dealing with this on one of my Roku devices for a month now. Tried unplugging, restarting, deleting the app and reading it...etc. This is what finally resolved it for me....

Go to /// Settings > System > Advanced System Settings > Network Connection Reset > Reset Connection

Then add the Roku back to your wireless network after it reboots.

Curious to see if this works for anybody else.

This same problem has been bedeviling me for months. I have a Roku Express and an Apple TV+ subscription, and watched all of "The Morning Show" without any problems. But I ran into issues trying to watch past the 2nd episode of Defending Jacob.

I tried many of the suggestions in the (currently) 9 pages of replies to this post, but most of them didn't work for me. Here's what did work.

Go to the Apple TV+ app on your Roku, and go to Settings

- turn on "Share Apple TV Analytics"

- turn on "Location"

*** I don't actually know if these 2 steps are required, but I don't want to omit them if they're in fact necessary

Start a show (e.g., Defending Jacob episode 3) on your iPhone, and *HERE'S THE REALLY IMPORTANT PART* let it play all the way through the highlights from prior episodes *AND* the credits; pause a few seconds after the new episode actually starts

- leave that episode open in the app on your iPhone

Go to the Apple TV+ app on your Roku, and click on the (paused) episode in "Up Next"

- others have said you need to delete the show from "Up Next", but I didn't have to do that

Editorial comment: I've noticed recently that content providers seem to be providing the intro/opening credits sequence in some kind of video format that's not always compatible with all streaming devices (e.g., 4K rather than 1080p?); for instance, I've had shows (on my Fire TV) that provide the audio but no video during the intro sequence, and only start showing video after the new episode actually starts. So this might actually be 2 problems that compound each other: (1) content providers that are creating videos that non-4K devices can't always properly interpret; and (2) device manufacturers that "puke" when they get content from #1, rather than handling it gracefully (at least my Fire TV just blacks out the video until the episode starts, rather than telling me that the whole episode simply "isn't available"). Assuming my conjecture is correct, the above instructions probably work because take you past the point in the video stream where the "problem" portions are...

I was having the same issue and seem to have solved it by logging out of Apple TV+ and then logging back in. Seems dumb but I think that is what solved the problem.

What worked for me was to sign out of Apple TV (from the Roku interface) and then sign back in, BUT it only worked after I also exited Apple TV in Roku and relaunched.

My Roku was running at 4K @ 30hz. Got the same error for a handful of videos. When I switched to 1080p In roku settings it instantly started working. :(

I had the same issue and tried everything that everyone else had done. Nothing worked until I went into the Roku main screen, went into the settings and ran a check on my network connection. Once that was performed and cleared (it checks your wireless and internet) everything worked! Episode 2 started right up. I hope this helps!

SOLVED (?) : I had this same issue so after logging in on my laptop, I tried playing an episode and it popped up that it wanted me to verify my payment info on my apple account. After verifying this info, the episode finally started playing and allowed me to play it on my tv finally. Try logging in on another device and seeing if it wants you to verify your payment info.

I had the same issue!! What worked for me is removing the episode from Up Next (just click the Up Next button to remove it). Guessing there is some bug in the queuing process, hope it gets resolved soon!

This!! Couldn’t get anything to play aside from what seemed like the episodes Apple had released in front of the login. Have tried rebooting (device and TV), signing in and out of the Roku app, and reinstalling the Apple TV+ app multiple times, each. The moment I removed these shows (through the iPhone app) from “Up Next”, and restarted the Apple TV+ app, my Roku started playing videos again :-)

I had the same issue with episodes 2 & 3 of The Morning Show! I have a new Roku premiere and I tried many of the solutions that have worked for others on here but most weren’t working for me until I went into the AppleTV app on my TV and clicked on Settings at the top right corner. I clicked on “Reset Apple TV”, which wasn’t a big deal for me since I just got Roku and didn’t have any shows saved yet, but that might be annoying for others who do. This reset the app and made me log out and then I just logged back in using a QR code displayed on my TV and my iPhone’s camera app. Then I tried again to play the episode and it had the same message: video unavailable, so I tried one more time to play episode 2 of the Morning Show and it worked. Who knows. Maybe I’ll be back here in ten minutes.

I figured it out. I tried everything from deleting the app, reinstalling, rebooting, google for hours... What worked you ask..???? after hours of frustration.... deleting watch history in the settings. Works like a charm again.

**** HOW TO FIX ****

Tried everything recommended on this thread with no luck...I was finally able to fix this by doing the steps below:

1) On your Roku, make sure the AppleTV+ app is installed and you are signed in

2) Then (from the Roku Home Screen) go to [Settings > System > Advanced System Settings > Network Connection Reset > Reset Connection] and choose to Reset the connection

3) Wait for the Roku to finish rebooting and then add it back to your wireless network.

I’ve had Apple TV+ since launch and have not had a problem until yesterday. Works on my Apple products but not on Roku. I tried everything suggested and the only thing that got it working was to unplug my Roku. I pulled the power cord and the HDMI and left it unplugged for 2 minutes. When I restarted Apple TV worked. So far it has been good, we’ll see what happens tomorrow.

VIDEO UNAVAILABLE

I had the common problem as well on my ROKU.

THIS SOLUTION HAS WORKED EVERY TIME: I opened the the Apple TV app on my iPad. I went to the episode I wanted to watch, pressed play and the moment video began to play, Press Pause.

Go Back to your ROKU enabled TV and the episode will play.

I too was playing around with the roku display settings earlier in the week and it does miraculously work changing it to 4K 30hz or 4K 60hz.

This presents another issue with the Roku where when the whole system starts up (roku/ av receiver/projector) it defaults back to the automatic display settings with HDR enabled. It’s a minor annoyance for me, however It’s a Major headache for the rest of the family who is not tech as tech savvy who just wants it to work without going through hoops.

So for the time being it works for the most part. My next hurdle is going to be HBO next month when it’s Getting pulled from Roku (I assume some contract dispute) I really do not want to have to purchase another streaming device to view different App’s content.