Level 1

52 points

Anyone not receiving in app purchase receipts from Apple?

I get the confirmation email of purchase but although the email address is correct I don’t receive the receipt by email after several days. I know I can look at purchase history. However I need the receipts.

I know the email address in Apple ID is correct and I used to receive them but they have stopped. There is nothing in spam or junk. My ISP has not blacklisted the address. I do receive the confirmation of purchase from iTunes after the purchase but not the receipt.

I have spoken to support and they even looked at things remotely. They are still investigating.

Does anyone have this problem?

iPad Air, iOS 13

Posted on Nov 14, 2019 3:22 PM

Top-ranking reply

Matthew Trageser

Level 1

48 points

Posted on Nov 19, 2019 9:29 AM

Same with me. It started on or about November 1st, 2019. The receipt emails stopped coming for my iTunes purchases; iBooks, iCloud storage, apps, movies, TV shows, etc., from Apple. Of course I get my notice from my credit card (AmEx) that a charge has been posted by iTunes. The last email receipt I received from Apple iTunes was Oct 30th. Starting with my November 10th receipt I have had to go the my iTunes Account and look up Purchase History and click on the ORDER ID ####### and then hit Resend, to get the receipt to my inbox.

View in context

Similar questions

115 replies

Dec 11, 2019 9:49 AM in response to Moisme1

Same here. No emailed receipts for movie rentals since at 11/24/19. Thanks for the thread. I thought it was a setting I mistakenly changed. Glad it is not just me and Apple is aware of the issue.

Moisme1 Author

Level 1

52 points

Dec 13, 2019 7:42 AM in response to Morac

Nothing received as yet.

Dec 13, 2019 12:31 PM in response to iFrog41

I got a bank charge on the 11th and no receipt and no resend link that others say is available for app purchases.

Gilby101

Level 1

90 points

Dec 13, 2019 1:53 PM in response to iFrog41

I was told by Apple that it was fixed and receipts should go out from 10th. But this has not happened for me - no receipt for iCloud storage on 12th.

Dec 14, 2019 8:45 PM in response to iFrog41

At 15 December, Still no email receipts coming from Apple. Very frustrating that a problem with a simple process can take so long to resolve.

twoodhot

Level 1

8 points

Dec 15, 2019 10:31 AM in response to Moisme1

Same

Moisme1 Author

Level 1

52 points

Dec 15, 2019 12:10 PM in response to SkyAmazon

Shouldn’t have to be doing this. Really bad service

Dec 16, 2019 3:06 PM in response to Matthew Trageser

Get my receipt for iCloud only after logging into Apple ID then purchase history to resend receipt. Wasn’t sent to me automatically like it should have been when purchase was made.

Gilby101

Level 1

90 points

Dec 16, 2019 3:13 PM in response to SkyAmazon

I consider there is a security and liability issue here. Getting an automatic receipt in a timely manner is the first defence (notification) for unauthorised use of your Apple ID.

Dec 16, 2019 10:18 PM in response to Marine57

How do I manually resend them? Could you please help?

Dec 16, 2019 10:36 PM in response to SkyAmazon

Got it thanks for your help.

ccgSandi

Level 1

4 points

Dec 20, 2019 4:45 PM in response to Moisme1

Add me to the list! Don't really have all the extra time to chase these receipts down. Come on Apple! We pay the higher prices, get this fixed!

Lissib

Level 1

4 points

Dec 29, 2019 3:09 AM in response to Moisme1

Same is happening to me. It’s weird. Since the third last update which was in October I think.

Dec 31, 2019 7:04 AM in response to Lissib

I haven’t received any receipts for my iCloud storage or Apple Music since October. It’s very annoying and I hope they get this fixed soon.

Jan 4, 2020 7:47 AM in response to SkyAmazon

It might have been fixed. I finally got a receipt yesterday...

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Anyone not receiving in app purchase receipts from Apple?