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Level 1

52 points

Anyone not receiving in app purchase receipts from Apple?

I get the confirmation email of purchase but although the email address is correct I don’t receive the receipt by email after several days. I know I can look at purchase history. However I need the receipts.

I know the email address in Apple ID is correct and I used to receive them but they have stopped. There is nothing in spam or junk. My ISP has not blacklisted the address. I do receive the confirmation of purchase from iTunes after the purchase but not the receipt.

I have spoken to support and they even looked at things remotely. They are still investigating.

Does anyone have this problem?

iPad Air, iOS 13

Posted on Nov 14, 2019 3:22 PM

Best reply

Matthew Trageser

Level 1

45 points

Posted on Nov 19, 2019 9:29 AM

Same with me. It started on or about November 1st, 2019. The receipt emails stopped coming for my iTunes purchases; iBooks, iCloud storage, apps, movies, TV shows, etc., from Apple. Of course I get my notice from my credit card (AmEx) that a charge has been posted by iTunes. The last email receipt I received from Apple iTunes was Oct 30th. Starting with my November 10th receipt I have had to go the my iTunes Account and look up Purchase History and click on the ORDER ID ####### and then hit Resend, to get the receipt to my inbox.

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115 replies

Jan 22, 2020 1:25 PM in response to Moisme1

MY QUESTION ALSO! Suddenly just stopped getting into email.

Alkiq00

Level 1

4 points

Jan 22, 2020 8:59 PM in response to Moisme1

Same here! October 15th, 2019 was the last receipt I received. Has anyone found a fix?

Morac

Level 2

205 points

Jan 23, 2020 8:19 AM in response to Moisme1

I got my first email receipt today Jan 23, 2020 since October 31, 2019. It took nearly 3 months for Apple to fix this.

Jan 23, 2020 8:30 AM in response to Morac

I started receiving receipts yesterday for new recurring charges. Have not received any of the backlogged receipts.

Marine57

Level 1

11 points

Jan 24, 2020 3:59 AM in response to neihousejose1

This morning received my first receipt since October. Was for an in app purchase from yesterday or day before. Keep ’em coming...

joescro

Level 1

4 points

Jan 24, 2020 4:11 AM in response to Pylot Project

Got receipt through email. Much easier than trying to go through the hoops online. Thanks Apple. I need them for expense reimbursements.

Jan 26, 2020 11:54 AM in response to joescro

I’ve gotten my last four receipts for in app purchases. Seems consistent. Resolved.

Feb 3, 2020 11:38 PM in response to SkyAmazon

I just got my first automatic receipt in over 3 months, they seem to have solved the problem they didn’t know about, at last.

Feb 11, 2020 3:55 AM in response to SkyAmazon

Definitely not there last week when I canceled one of my subscriptions. I found it turned on.

Feb 11, 2020 5:40 AM in response to pabloafain

Turned on for my iPhone & wasn’t there before. Who wants no receipt for credit card purchase with Apple subscriptions? This how they fixed the problem add with no announcements?

Anyone not receiving in app purchase receipts from Apple?