You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: JCA_Canada
JCA_Canada Author
User level: Level 1
8 points

Apple TV App not working

Has anyone experienced this issue?


I subscribed to Apple TV+ and was excited to see some of the new shows. Yesterday, I noticed that there are only 5 programs showing on the Apple TV+ channel: Ghost-writer, Oprah's Book Club, The Elephant Documentary, Snoopy in space and another kids show.


None of the other original content shows up in the App. I had to do a search for "See" in order to start watching it. I've seen the first two episodes and nothing shows up in the "Watch Now" part of the app. I have tried to add it but it seems to forget. It also doesn't remember that I've watched episodes already and wants me to start at the first episode all the time.


This doesn't seem right to me. Anyone got any thoughts?

Apple TV 4, tvOS 13

Posted on Nov 14, 2019 8:19 PM

Reply
Question marked as Top-ranking reply
User profile for user: Urquhart1244
Urquhart1244
Community+ 2024
User level: Level 10
143,010 points

Posted on Nov 15, 2019 1:22 AM

Could it be that age restriction for content is a factor here?

Use Restrictions on your Apple TV - Apple Support


… to be purchased, rented …

None of the Apple TV+ content is for purchase or rent. All of its content is included with the subscription.

View in context

Similar questions

4 replies
User profile for user: JCA_Canada
JCA_Canada Author
User level: Level 1
8 points

Nov 15, 2019 4:58 AM in response to Mr. Bacon

Thanks for the reply. I get that. But these programs are apples own content and don’t even show up in the Apple TV+ channel. I’ve watched 2 episodes of See and it doesn’t show up at all. Every other program I’ve watched through the Apple TV app has appeared after even watching the first 20 seconds and stopping. Definitely think there is something wrong with the app

Reply

Apple TV App not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up