Level 1

94 points

WiFi Driver update as well as bluetooth driver both not working

Hello guys!

A couple of days ago Microsoft pushed a new Driver Update for the WiFi over Windows Update under the name of "Broadcom - Net - 7.77.110.0".

So after updating the driver and restarting the computer the WiFi is just no longer working! Connecting to the network takes a long time and when connected, it displays "No internet connection" or displays "Connected", but no website is working.

So I reverted back to the previous driver of 2018 with version of "7.35.118.83" and every thing is just working fine!

So I decided to delete the new update and update again directly from "Device Manager". The same issue occurs. Once reverted back, every thing turns out fine. Power options are deactivated.

For the bluetooth, the current and only installed driver is an official Microsoft Driver with version of "10.0.18362.449". But the problem with bluetooth and since the first day I installed Windows 10 through BootCamp is that the bluetooth is just not working! It sees bluetooth devices, but it will never connect. It hangs on "Connecting" and after waiting for more than 30 minutes nothing happens.

I tried uninstalling, reinstalling, even downloading Windows Support Drivers. Nothing helped. I reinstalled Windows. NOTHING helped.

Bluetooth is working just fine under macOS.

So any workaround?

Windows, Windows 6

Posted on Nov 15, 2019 12:20 PM

Similar questions

24 replies

Dr.Anmar Author

Level 1

94 points

Nov 17, 2019 3:31 PM in response to Loner T

As for your questions I answer as follows:

- I don't have a BT/WiFi collaboration setting in any newer or older WiFi drivers

- the model of my MacBook Pro is late 2016 with 4 TB ports and Touch Bar 13 inch

Dr.Anmar Author

Level 1

94 points

Nov 17, 2019 3:35 PM in response to justindyck

You are welcome :)

But I hope that Apple admit that there is a software issue with their bluetooth drivers as well. Since day one I bought my laptop I asked for help many times. They told me everytime that this is a software issue that might get fixed with driver updates.

Now getting the laptop since almost three years and still having the problem!!!!!

Dr.Anmar Author

Level 1

94 points

Nov 17, 2019 3:52 PM in response to Loner T

As I mentioned in the post, Power Settings are deactivated. This means:

- in Device Manager in both driver settings under "Power Managemenr" tab are both power checkboxes of allowing switching off the device or waking up the PC both unchecked

- in Power Options in Control Panel is WiFi Power Setting set to "High Performance"

Dr.Anmar Author

Level 1

94 points

Nov 18, 2019 12:21 AM in response to Loner T

Thank you very much for your replies.

As mentioned, I tried uninstalling the drivers and reinstalling the one provided by Apple in Windows Support Drivers.

This does not work either, displaying a yellow exclamation mark with an error. I will provide you with a screenshot of the error soon.

Dr.Anmar Author

Level 1

94 points

Nov 18, 2019 2:28 PM in response to Loner T

Yes, first MS Win 10 1903 and now 1909.

But what could be the solution? I cannot connect my mouse in order to use it for development and design.

This problem has been annoying since first day I installed Windows!

I have AppleCare. What do you suggest?

Nov 18, 2019 3:21 PM in response to Dr.Anmar

Had the exact same issue and it took me 3 days to finally sit down and crack the problem. Hopefully Microsoft comes out with an update to fix the issue as opposed to having revert to a previous install. But glad to see there is a workaround.

Picouf

Level 1

9 points

Nov 16, 2019 8:24 AM in response to Loner T

My WiFi is compatible with both 802.11n and 802.ac. With the new driver it works with 2,4ghz but not 5ghz

Loner T

Level 9

59,536 points

Nov 17, 2019 5:40 PM in response to Dr.Anmar

Dr.Anmar wrote:

As I mentioned in the post, Power Settings are deactivated. This means:

- in Device Manager in both driver settings under "Power Managemenr" tab are both power checkboxes of allowing switching off the device or waking up the PC both unchecked

So these are correct, as expected.

- in Power Options in Control Panel is WiFi Power Setting set to "High Performance"

This should be fine, too.

Kuanito

Level 1

4 points

Nov 18, 2019 6:59 PM in response to Dr.Anmar

"Cold boot Windows instead of restarting from macOS" is a workaround. Don't know what causes bluetooth not functionally when warm reboot from Mac OS. By following below steps, my bluetooth back to work. Still a bit inconvenient but at least it works.

In macOS or Windows, Shut Down completely
Wait a 3-5 secs (just let all the caches clear)
Power the computer and immediately hold Option and boot into Windows. Do not let macOS load, if it does restart at Step 1.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

WiFi Driver update as well as bluetooth driver both not working