You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Cannot use fonts in Font Book - Please help

Hello - I cannot seem to find any answers on this. I have numerous Macs and about a year ago most of the fonts that I used all the time disappeared from the menus. They are still there in Font Book, they are validated, and yet they do not show up in the menus of Mail, Preview, Photos, etc.


In particular I really need to use Apple Chancery. It is in Font Book and validated.


I am not at all clear on the point of Font Book if the fonts there are not available to use. There must be something that I have to do or change since we upgraded to High Sierra - its the only thing I can think of that changed from when we could use it before.


If anyone can help this would be greatly appreciated!


iMac 21.5" 4K, macOS 10.13

Posted on Nov 20, 2019 10:33 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 22, 2019 7:08 AM

Just because I was on a bit of a roll, I dug a little deeper. 🙂


Turns outs this is a problem Apple themselves have created. It all goes back to where Seravek and the other fonts I mentioned earlier won't show up in Apple's own apps. Apple dumps a whole bunch of paired files onto the drive that go with each font installed by the OS. They're at:


/System/Library/Frameworks/ApplicationServices.framework/Versions/A/

Frameworks/ATS.framework/Versions/A/Resources/FontInfo/


While they've been included with the Mac OS for a long time, these dumb things now appear to be tied to SIP and have something to do with protecting the system from hacked versions of the fonts. That's my assumption anyway since this whole issue with "ghost" fonts started with the introduction of SIP. If the checksum (or whatever method Apple is using) doesn't match the info of these files, the fonts won't appear in Apple's apps. Third party apps can still use them, though. Which makes the entire idea of checking them in the first place entirely pointless.


How do these buried files figure in? Charter used to be in the list of OS supplied fonts that wouldn't work. In the 10.13.4 update, Charter was updated, and I presume also its matching support files. All of a sudden, that font started working everywhere! They also updated Iowan Old Style further back (don't recall which OS that happened in), but then that font suddenly stopped working and has been broken since.


Seriously. Why does Apple bother with these .ATSD and .fontinfo files? All they do is cause unnecessary problems.


Can you get around it? Yes, if you have a font editor and do nothing but generate a new, unique font file. I opened Apple Chancery in FontLab IV and did nothing but save it back out as a .otf OpenType PostScript font. And voila, now being considered a third party font, it appears everywhere, just like it already should!



26 replies

Nov 21, 2019 6:50 AM in response to EdgemontFarm

Hmm, it's really strange to me you're having the same issue on two entirely different Macs. I used High Sierra well into Mojave's release (it was too much for an old 2010 Mac Pro, even with an upgraded video card installed). Never had those kinds of font issues. But then, I also never use Font Book or Mail (both removed from the drive).


But that does make the idea of reinstalling OS seem rather pointless. It won't hurt anything to try, but from what you describe, it may not change anything, either.


The "English" set in Font Book is rather self explanatory. It doesn't list non-English language fonts such as Kohinoor or Myanmar MN. All, of course, just means all fonts collectively in the three main Fonts folders (System, Library, user account).


What you're seeing is pretty odd. You've already done all of the easier steps that normally work, and you're still not seeing fonts that are active. At least, I presume if you look at Apple Chancery in Font Book, the name is displayed as black for active, and not gray for inactive?

Nov 21, 2019 2:46 PM in response to Kurt Lang

Thanks for your response - I also think its weird both computers do this and as I recall it started last year at this same time - it comes up because its the font our company uses on Xmas card designs which I have to do, as well as party invitations etc. I had done these every year, using Apple Chancery until last year it "disappeared."


To be honest, other than this I have never used Font Book or even knew it was there (LOL) but discovered it in trying to solve this issue. Inside Font Book Apple Chancery is indeed black and if you validate it says there are no error or issues.


The other oddity to me is that Apple Chancery is in English and one would presume would show up in the "English" group.


I thought maybe this was some new quirk in High Sierra when using Preview, when we upgraded our Macs about a year or 2 ago.


Just curious, if YOU try in your system to open something with Preview and then markup, can you see Apple Chancery in the Font pulldown?


I will try the reinstall of the OS on my home computer this weekend and see if it fixes anything - this is so weird. I'm having no other issues with either Mac, except the oddity that I can no longer change my Safari homepage without booting into Safe Mode. (I do not have Profiles, so no idea...)

Nov 21, 2019 2:57 PM in response to EdgemontFarm

Uh, oh! This could be another one of those mystery "ghost" fonts. There are a handful of OS supplied fonts that simply will not appear in any app written by Apple.


The current "ghost" fonts I know of are Athelas.ttc, Iowan Old Style.ttc, Marion.ttc, Seravek.ttc and SuperClarendon.ttc. You can use those in Office, the Adobe apps, and literally any other third party app that allows you to choose fonts. But they will not appear in TextEdit, Pages, or other Apple titles.


I just opened Preview now and Apple Chancery will not appear in the font list. Nor in Pages or TextEdit. But I have no trouble using Apple Chancery in MS Office, or any other third party app on my Mac.


Sorry for the unintentional runaround. I'd never had an issue with that font before either, so didn't think to check.

Nov 22, 2019 7:56 AM in response to VikingOSX

Yup, because LibreOffice is a third party app. You can use these "ghost" fonts in any third party app as you should. But all apps written by Apple won't show them. Or in the case of Apple Chancery, TextEdit would, but not any other Apple apps I tried.


Whatever Apple is doing different with the OS supplied fonts, they really, really need to stop.

Nov 22, 2019 8:18 AM in response to Kurt Lang

Dear Kurt - THANK YOU for going above and beyond to try and solve this for me. At least I know I'm not completely losing it and why Chancery was working like normal before a couple of updates ago last Xmas-ish....


I've never used (or needed) a Font Editor - Maybe I can try and find a simple non-expensive one to try this to get Chancery back? LOL!


Is Apple aware of all this? it makes ZERO sense to provide tons of fonts (especially with the name Apple in them) if we cannot use them in Photos or Preview etc. Its a shame because Chancery is one of the nicest fonts for things like invitations - simple, elegant, readable.


Meanwhile, thank you all again, for trying and preventing me from the hassle of reinstalling the OS; and at least this discussion is up for others who I found online all having this same issue to no avail.


Happy Thanksgiving!

Nov 22, 2019 10:10 AM in response to Kurt Lang

The venerable /Library/Application Support/Apple/Fonts/iWork folder is no more in Catalina after being installed by ten years of operating systems. I have a clean install of Catalina that was updated to 10.15.1 and I have exactly one font (Arial Unicode) in the /Library/Fonts folder.


I then updated Pacifist to v3.6.2 so I could peer inside Catalina installers, and there are no fonts in the base 10.15.0 Library, or in the updater. Just vapor. So yes, it is time for Apple to get their act together with fonts.

Nov 22, 2019 10:47 AM in response to VikingOSX

The iWorks fonts in Catalina moved to:


/System/Library/PrivateFrameworks/FontServices.framework/Versions/A/Resources/Fonts/ApplicationSupport/


But yes, I don't get why Apple is trying to "protect" fonts installed by the OS. Or whatever is the reasoning behind this mess.


There was an issue several years ago where perps were using an old malware trick with fonts. The process goes all the way back to the days of MS DOS viruses. You attach malware code to a normal file. When the OS reads that .exe or .com app you launched, it was also forced to read the extra attached code. That's what they were doing to some fonts. The OS reads the font to load it, but also reads and loads the attached malware in the process.


That was blocked at least a few years ago, but I bring it up as the possible reason Apple appears to treat the included fonts as something that needs to be watched for tampering. That sounds logical until you think about it a bit.


Athelas.ttc, Iowan Old Style.ttc, Marion.ttc, Seravek.ttc and SuperClarendon.ttc will not appear in any app written by Apple. That makes you believe the OS doesn't trust these fonts. Well, if the OS thinks that, then they shouldn't load at all ! The fact that you can use them in any third party app means the OS did read and load these fonts at startup. If they were infected, then so now is the OS. So, what's the purpose of blocking them from appearing in their own apps? The answer of course is, none. If they were going to do any damage, it will have already happened by allowing them to load in the first place.


Side note: I tried the same little trick for Zapf Dingbats by pulling a copy from Yosemite. That one doesn't work. Apple's apps still won't recognize it in the font lists of Pages or Preview. You have to bridge the text across from TextEdit into Pages. And with Zapf Dingbats, you can only do that by first entering the symbols from the Character Palette into TextEdit, and then finally cut and paste from there into Pages or Preview.

Cannot use fonts in Font Book - Please help

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.