IPhone disconnects when importing photos

This is basic functionality that used to be seamless and easy. Clearly Apple wants you to buy cloud based storage or a new phone. You're insane if you think they're not aware of this glitch and able to correct it with ease. It's shameful practice.

We should just stop using apple products since they’re only comparable with other apple products. This is ridiculous, and these unethical, ****** phones are not worth the ticket price. Let’s all get Samsung galaxies. Other phone suggestions are welcome, but fuck apple.

I'm about to chunk this iphone out the window ive been trying to import photo and video for hours. Does anyone have a workaround until apple fixes this problem. If this problem doesnt get fixed this makes my iphone 11 pro a useless upgrade.

SOLVED. I don't know if anyone mentioned this but if you click right on the iphone folders in explorer, it gives you an option to import pictures and videos and it works!

I fixed the issue by removing the screen lock timer and disabeling my antivirus live scanning. I also disabled my firewall but I doubt that had antying to do with it.

Setting-> Display & Brightness -> Auto-Lock

Set it to never for the file transfer and set it back when done.

This is happening to me too, since the upgrade to ios 13 On my iphone 8. During copying, I get an error "the device stopped working" and even some of the files get corrupted on the PC. I 've tried on 2 different pcs. Please help

In the beginning there were two types of iPhone owners: the ones that would always buy the newest model just to show off, waking up at 2 AM to stay in a line for hours just to have it from the first day - and the rest of us who just found the device and OS more attractive, more useful than the competition's products. The latter category is now mocked by Apple. You wanna know why the bug is not fixed? Because on your computer there's virtually unlimited storage for your videos and photos and now they don't make enough money from the deviced alone, they want us to "spare some change" on iCloud storage as well. I thought there was a Windows-Apple kind of thing. But since I read it's also happening on Mac and since the problem didn't exist on iOS 12 and it's been another couple of months and no fix - there you go

Hi,

So i have been having this issue since long. I have tried almost all solutions given in the comments. As i was going through one solution in which i updated itunes. In Itunes it said "If you want to transfer photos from your iphone to computer...." i clicked LEARN MORE. I have pasted screen shot of the page below.

https://support.apple.com/en-us/HT201302?&cid=acs::fm-itunes_HT201302#importpc

I have come across an interesting information on that page that i have highlighted in the screen shot below. It says "If you have iCloud Photos turned on, you need to download the original, full resolution versions of your photos to your iPhone before you import to your PC. Find out how."

There is one thing clear from this official page of itunes: If icloud photos is on, you'll have to use the Keep Originals option.

I have turned it off, and am going to try transferring pictures now. Will post the result in comment. Fingers cross !

If they're not fixing this problem, I'm done with Apple and getting a new phone tomorrow. I have photos from 2 Cuba trips, a friend's wedding, a cross Canada trip, etc.. 7000 memories in photos and videos from the past year that I can't remove from my device. If I can't back up irreplaceable memories of my adventures onto my external hard drive, I'm never buying an Apple product again. And it's sad because I was on my 4th iphone. Changing the settings and updating hasn't worked for me. I thought I was crazy or stupid until I read this thread. Currently working on this imazing thing as some sort of solution because I'm freaking out since all I want is my memories off the phone in case something ever happens to it!

Lord have mercy, I think I found it. You need to go into Settings/Face ID & Passcode and under Allow Access When Locked, allow USB Accessories.

I spent a lot of time trying to find out what was wrong before finding this post. I see that this problem has be reported a long time ago but Apple has still not fixed it. My next phone won't be an Iphone.

I have iOS 13.6.1 and latest Windows 10, with latest update to 12-09-2020,on the same Mac book ( boot camp).

I could connect the Windows’ Photo and Import some iPhone 7 photos sporadically and it was disconnecting; it could not recognise when I wanted to import or stopping in the middle.

I tried today and it completely refused to recognise iPhone while trying to import in Photo app.

I Applied some suggestions like, setting for original and removing auto lock. None worked.

i found a tedious and manual work around where it is suggested by Apple.

i select around 50 images at a time and use Airdrop to upload to MacBook Mac OS.

i tried 100 but Mac declined. So I tried 50 at a time.

it Downloads them to download folder.

i have many photos; at it takes a Very long time.

however some files have HEIF (.HEIC) format. But still I have the files in a separate disk now, where I intended to do, rather than sticking to application to access them.

moral conclusion for myself and my requirement. Do not use the iPhone camera for the pictures I want to keep, use proper camera.

I thought I was losing my mind also and telling my wife it was her. I have been trying to transfer photos from a trip since I am off now. It seems like when it gets to a "live" photo file or "MOV" file he phone disconnects. The files for the live photos have a picture number/name and another file with the same numbers/name but it is a MOV file. I can get one MOV file to transfer but disconnects with the second one. Frustrating to read it has been going on and Apple doesn't seem to care about it. Has anyone figured out how to get around it?

It doesn’t seem like it. It definitely is the iOS 13 update, cause before I updated my iPhone XS I was able to transfer photos/videos with no problem, even used my very old Sony vaio laptop. They changed something and now the videos don’t transfer. I even tried putting my video files on google drive, dropbox, one drive etc., to transfer the videos to my laptop but then either the sound or the videos doesn’t work. They say Apple is “simple” to use...Um okay...

Hello McMoots,

Thanks for visiting Apple Support Communities,

I understand that you are concerned about not being able to import photos to your PC. The following guide may offer some additional steps that could be helpful:

If you can't import photos from your iPhone, iPad, or iPod touch to your computer

Best regards.