IPhone disconnects when importing photos

Hi there! I’m about to loss my mind. I’ve been having this problem for far too long. Every time I go to import my photos from my iPhone 7 onto my windows 10 Acer laptop it begins to import my photos via the windows photo app, but then disconnects after importing 8 or less photos (sometimes doesn’t import at all). I made sure that I have the device driver up to date on my iPhone, and the cord I’m using works just fine. It connects to the computer, it just doesn’t import my photos. Please help :(

iPhone 7, iOS 13

Posted on Nov 20, 2019 12:51 PM

Top-ranking reply

Ned_LeB

Level 1

9 points

Posted on Mar 22, 2020 4:16 AM

I fixed the issue by removing the screen lock timer and disabeling my antivirus live scanning. I also disabled my firewall but I doubt that had antying to do with it.

Setting-> Display & Brightness -> Auto-Lock

Set it to never for the file transfer and set it back when done.

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95 replies

wibob

Level 1

8 points

Jul 18, 2020 5:08 PM in response to gr8gizmoguru

THAT WORKS GREAT. FLAWLESS! Your a Saint!

I also set the screen time out to NEVER (temporarily!).

Sep 16, 2020 8:22 AM in response to McMoots

turning off wifi helped for me too... super-strangely... i also switched the "keep originals" setting, but it wasn't working till i turned the wifi off too...

Stas_vin

Level 1

4 points

Nov 19, 2020 4:50 AM in response to McMoots

i've found a workaround

JPG(HEIC) and PNG i'm transferring in "automated" mode

MOV in "Move Originals" mode

seems to be working for me, please try

Stas_vin

Level 1

4 points

Nov 19, 2020 4:53 AM in response to Lil Caveman

i've found a workaround

JPG(HEIC) and PNG i'm transferring in "automated" mode

MOV in "Move Originals" mode

jaysonng

Level 1

40 points

Nov 25, 2020 1:01 AM in response to gr8gizmoguru

This worked for me. Awesome thanks :)

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IPhone disconnects when importing photos