IPhone disconnects when importing photos

Hi there! I’m about to loss my mind. I’ve been having this problem for far too long. Every time I go to import my photos from my iPhone 7 onto my windows 10 Acer laptop it begins to import my photos via the windows photo app, but then disconnects after importing 8 or less photos (sometimes doesn’t import at all). I made sure that I have the device driver up to date on my iPhone, and the cord I’m using works just fine. It connects to the computer, it just doesn’t import my photos. Please help :(

iPhone 7, iOS 13

Posted on Nov 20, 2019 12:51 PM

Top-ranking reply

gr8gizmoguru

Level 1

16 points

Posted on Jan 1, 2020 9:08 AM

I think you can fix this problem by simply changing a setting on iPhone. Go to Settings/Photos and scroll down to "Transfer to Mac or PC." "Keep Originals" should be checked, not "Automatic."

This step solved my problem too, BUT you need to convert iphone pics in HEIC format to JPG format with a converter in your PC if you want them in jpg/jpeg format. This irritates a lot though. Or else you wont be able to view them in your PC.

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IPhone disconnects when importing photos

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