IPhone disconnects when importing photos

I have the same problem, its weird so many have posted this issue and still the problem is not resolved.I also face the same problem. Apple should make users to move their contents according to their wish.

Don't do "Keep Originals". Tried and now I get a bunch of HEIC files (photos and videos) on my PC that can't be viewed unless I purchase another codec for HEIC.

This is definitely the work of iOS 13/14. Worked fine before.

sorry if this is already answered in the 6 page replies. Has anyone checked this with Apple Care/Support team and asked them how to solve this ? I am using XS. I am equally frustrated like others with this problem.

Just in case someone is still trying to do this and has stumbled across this thread as i did. What worked for me at the end i connected my iphone 7 to my pc, opened the storage and started copying first all .jpeg images on my pc (not even once did it get disconnected), then the .png and .gif (also no problems), when i chose the .mov or .mp4 files it started to disconnect. Out of the 800 files in one folder (i had 5 of them) i got 2-3 "corrupted" files, either a .mov or mostly a .mp4 that was the cause of my disconnection issue. I did not change any settings or had to use any app to help. Hope someone finds this helpful.

I have the same issue! And I tried to transfer the files with the latest 3 or 4 service releases of Windows 10.

For me it seemed to help by just disabling the power saving mode on the iPhone8 while it was connected with my PC (Windows 10 latest service release) to reload and transfer picture files.

Another *BIG* issue is that the copy process is very unreliable - it seemed to copy all files and the process ends without any error. But if you do a double check (number of files to be transferred) you recognize that many files are missing... hey, what!?!

I'm very disappointed with Apple at this point!

iOS 15 is already installed on my iPhone but the problem of not transfering correctly still persist. It is incredible that Apple hasn't yet resolved the problem up to 2021 , which persist for more than 3 years.

Super helpful thread. I tried on my iPhone probably 20 times in the last year to transfer photos/videos. Never successful. Always assumed it was some issue with my port/cord/phone, so never pursued. Tonight, once I tried my work iPad, same issue. Glad I found this, and thanks.

The only thing I’ve found that works on my imac is to use the Image Capture app (it’s in the applications folder) and constantly use the phone during the upload to keep it from signing off.

Kraaaazeee man.,

Settings -> General -> Reset -> Reset Location & Privacy.

Solved it 100% for me.

fuck the iphone

Excellent - this has frustrated my wife for ages and no other solution seemed to work - thank you for this solution - peace has returned to the family

Nopes... Didn't work ! fml.... i guess last option is to Use Originals... fml

the steps on the link do not work. Could this be an issue with the latest iOS 13 upgrade?

6 . Setting->Photos->Keep Originals (at the bottom)

Mee too I’ve this problem too👍🏻