IPhone disconnects when importing photos

I have this same issue. Ready to toss new phone in pool.

In addition to previous recommendation to keep originals; auto-lock must change from 30 seconds to never when attempting to import.

I have had these issues since before I purchased iPhone11.

iPhone11 installed all updates in hope of a fix - nothing.

I do believe it was due to an IOS upgrade prior to November of 2019.

My iPhone 6 (which always worked beautifully) started having the same issue after an IOS upgrade. In all fairness, it could also be caused from a Windows upgrade. Apple and Microsoft have been feuding since I started tech in 1994. I'm with all of you. Apple needs to fix this and also provide an HEIC file converter to JPG. The live photo feature (sent all of my photos to the cloud without warning-another pain) Technology is supposed to make it easier to complete our work.

Question: does anyone have this issue importing to mac? I was also unsuccessful with my 2011 Macbook Pro.

We create photos that we can’t retrieve! I’ve tried every known way, and it’s always the same. Best method I’ve found is: Computer > Open the “iPhone” folder. Then only try copy and paste 10 photos at a time or 1 movie at a time and paste /drop in a folder on your PC.

it took two hours to get 200 done. I’ve got 5000 to go!

It doesn’t copy movies if you work more than an hour at a time either.

I’m under a deadline to get this done so I can return the old phone. If I can’t get it done - they don’t get the phone back until MY FILES ARE BACKUP.

This should take up more than 15 minutes to set up. Come back in two hours later!! I’ve been at this 10 days off and on.

Talk to me at the end of next week see how it’s going.

Augh!

I spent a lot of time today using AirDrop to download photos from iPhone to Mac’s download folder. In case you decide to go this route,

1- for Images between one and two Mb, choose 30 images at a time to copy photos to mac

2- make sure all the photos are copied from iPhone. You can check number of those you selected and number of those copied.

This is my third day, experiencing with photos in iPhone and Mac OS.

1- I could manage to become the owner of my photos of my iPhone; rather than lease my own photos! Tedious, but I use air drop and now have all my photos on a USB disk.

2- I do have the same photos and perhaps another 120GB of photos on my MacBook.

the issue here is that all photos are there nicely and are even imported from my iPhone.

somewhat is my problem?

they are all in Photo App of MacBook. So when I back up, it is fine. But what happens if the MacBook pass it’s life time(6 years?) and not repairable, like my old MacBook. Then since all photos are on the backup, I need to buy another MacBook and restore! To restore photos! Rather expensive, unless you are one of those fans who always buy the latest Mac, etc..

I am not.

so practically everything is nicely setup but I am not the owner of my photos. I am leasing the photos.

so today I started to export the photos from photo app of my MacBook 2016,2GB ram.

it is another tedious manual work. But I have managed to export (JPEG) some of them.

it does it but after finishing its export, e.g 1000 photos. Photo app crashes. I force quit and start again.

i will be doing it until I have all my photos on USB disk and back them up, back up my own photos as photos not the whole Mac backup!

Continue....

photo app crashed and I could not access the option to force quit. So I restarted the Mac. When came back USB disk( WD 1TB) which was connected became corrupted! Mac did not recognise it. I boot into Windows and thanks to Windows, it repaired the USB disk and then I boot again into MacOS. How disappointing that Mac does not repair the USB Disk.

i really like MacOS, but here Windows have me a hand, otherwise all the photos were lost.

and NO I would not pay a penny for cloud.

I have More than 300 GB of photos and movies ( perhaps many duplicated)scattered on two MacBooks, one PC and one iPhone. I needed to tidy up the photos. Also I realised that I have no space on MacBook anymore and I am forced to use iCloud, to pay £7 pounds a month.

So I decided to take the ownership of my photos. I have two 1TB external disks.

1- copying from Windows was the easiest. Just copy the photos to External disks.

2-from Mac books; I simply, but gradually, not in one go, copied photos from Photo app onto USB disk( .mov, .jpg and HEIC files,..)

3-for iPhone, I used Airdrop to copy group of under 30 files at the time from iPhone onto a folder in Mac( I could directly copy to USB external attached to Mac). I tried to attach USB disk to Mac only when I have to. I was concern about Mac crash and corrupting USB.

It took a long time. But now I have the ownership of my photos and are mirrored onto two external disks. I deleted all the photos from Photo app. And now I have more than enough space on the Mac and have organised my photos on USB disks and not tied to any specific App.

 Or cloud( Windows, icloud or google)

Some note.

-I am using dual boot and found Windows much easier to work with files e.g. repair USB and also mirroring folders( using robocopy)

-Photo App as many mentioned was not able to import from iPhone properly and in my case it crashed itself or the whole MacOS and consequently corrupting USB disk, where MacOS could not recognise let alone repair. Windows is much user friendly when you need help. It recognised the corrupted USB automatically and repaired it in  less than a minute. Mac OS did not even recognised it.

3-Microsoft has kindly provided drivers for HEIC format where now I can view them in Windows OS.

Somehow this experience has shown me that I have started to use Windows more and more and found it more user friendly and less restricted that MacOS,

Followed the suggestions of changing "Automatic" to "Keep Originals" and worked perfectly. Windows can now open HEIC files so no need to convert them. I did download the new HEVC CODEC for videos which is $0.99 on the Microsoft store as I read that you need both that one and the free HEIF extensions (which was already installed on my system from a recent Windows update, but if you search in the Microsoft store it will tell you if it is installed already). Just copied thousands of photos and videos with no problems. Finally!! Tested and Windows Photos opened them no problem.

I had the same issue for the past 8 months. Seems to correlate with my iCloud storage having not enough storage to cover my phone, even if I don’t back up my pictures there. Just paid to upgrade my iCloud and now magically everything works... :(

I've had mixed levels of success trying various things to get access to my iPhone photos in a productive way. Apple have made this unnecessarily difficult.

However, I've had brilliant success with File Explorer Pro https://skyjos.com/, an iOS App.

With File Explorer Pro, I copied about 3,000 images to one of it's directories on the iPhone, and from Finder on MacOS, I could drag and drop the images onto my MacOS desktop. You drag the photos from the iPhone finder, from "Files", and select the App. Done in a matter of minutes. It also allows me to copy images to a NAS box. Similar process on Windows with iTunes installed.

Skyjos also has a dedicated Photo Manager App that does this too, along with displaying EXIF data. I haven't tried out, but it looks good.

It's saved me a lot of time and frustration. Highly recommended.

Just a note, I'm not affiliated to Skyjos in any way, I just think the app is a brilliant, necessary tool for any iPhone.

Paul

The same was happening to me.

Try below -

>Reset Privacy Settings on phone (General>Reset>Reset Privacy and Location)

>Reboot IPhone

>Connect phone to computer > Allow Trust

>Back up to Itunes on your computer

>Select photos > Import (It takes a while if you haven' done it for a while and have thousands to import)

I am still finding the same issues. I don’t know if anyone else is finding it. I am unable to transfer photos or Videos from my 12 Pro Max. I hang out a lot and have lots of memories but unable to save the photos and Videos on my PC. My IPhone connects to ITunes and works fine. But when I try to transfer photos it says (Device Unrechable). How will I be able to save my photos and videos.

Had same issue, tried all the steps everyone suggested (except paying for an app), auto lock, wifi, keep original format. Nothing worked. In the end I used windows explorer searched and clicked on the iPhone, clicked into the folders and used copy and paste. Worked but was a bit tedious.

It seems that when large amount of files and data is available on one particular folder. Copying files from it creates the problem. Cuz I tried individual folders from different time as the photos and videos from different time is saved on individual folder. When I tried to copy files from the folder which has occupied the highest amount of space from my phone to my PC, It actually disconnects my phone and says phone disconnected. Otherwise I have no issues transferring from other folders. Which has less files and occupying less space. I don’t know what is causing this issue. But definitely didn’t have this problem before.

i swear to christ with apple.....jesus almighty....why is it so difficult and incompatible??? i thought electronics and devices were supposed to get better with age and newer versions.....

why does my iphone cause me so much grief? why do i have to click this and that and navigate here and do 10 extra steps just to put my pictures on my pc because i have to do a factory reset due to ANY issue with this phone...........................

i'm just returning my iphone, and grabbing an android, any android, because any android would be better than an iphone. the motorola razr flip phone was better than the iphone.

No worries start transfer as necessary, then immediately it starts the transfer , open safari in your iphone, that will prevent iphone from going to sleep even if is on but not if is not in safari it will go to sleep is some kind of glitch in the software