IPhone disconnects when importing photos

I have iOS 13.6.1 and latest Windows 10, with latest update to 12-09-2020,on the same Mac book ( boot camp).

I could connect the Windows’ Photo and Import some iPhone 7 photos sporadically and it was disconnecting; it could not recognise when I wanted to import or stopping in the middle.

I tried today and it completely refused to recognise iPhone while trying to import in Photo app.

I Applied some suggestions like, setting for original and removing auto lock. None worked.

i found a tedious and manual work around where it is suggested by Apple.

i select around 50 images at a time and use Airdrop to upload to MacBook Mac OS.

i tried 100 but Mac declined. So I tried 50 at a time.

it Downloads them to download folder.

i have many photos; at it takes a Very long time.

however some files have HEIF (.HEIC) format. But still I have the files in a separate disk now, where I intended to do, rather than sticking to application to access them.

moral conclusion for myself and my requirement. Do not use the iPhone camera for the pictures I want to keep, use proper camera.

Btw maybe I've missed this somewhere in the thread, but Microsoft has 2 codecs to support HEVC/HEIC on the store. One is free, second was $0.99. You need both of them to be installed.

None of those work. I have the same issue but never had this problem before, I'm not sure what apple changed that this is happening now, I hope there is a better solution then the one posted about "changing a setting on iPhone. Go to Settings/Photos and scroll down to "Transfer to Mac or PC." "Keep Originals" should be checked, not "Automatic."" cause who has time to convert all the pictures to jpeg.... this is really annoying!!

This is happening to me too, since the upgrade to ios 13 On my iphone 8. During copying, I get an error "the device stopped working" and even some of the files get corrupted on the PC. I 've tried on 2 different pcs. Please help

I'm about to chunk this iphone out the window ive been trying to import photo and video for hours. Does anyone have a workaround until apple fixes this problem. If this problem doesnt get fixed this makes my iphone 11 pro a useless upgrade.

I also have this problem, have tried on 4 different Windows PC's, using genuine Apple cables, and the connection flakes out on all of them after a few seconds or a few minutes at most. I have the latest Windows updates (10 Pro) on all the machines; 3 Dells and one Lenovo. IOS 13.4.1

In the beginning there were two types of iPhone owners: the ones that would always buy the newest model just to show off, waking up at 2 AM to stay in a line for hours just to have it from the first day - and the rest of us who just found the device and OS more attractive, more useful than the competition's products. The latter category is now mocked by Apple. You wanna know why the bug is not fixed? Because on your computer there's virtually unlimited storage for your videos and photos and now they don't make enough money from the deviced alone, they want us to "spare some change" on iCloud storage as well. I thought there was a Windows-Apple kind of thing. But since I read it's also happening on Mac and since the problem didn't exist on iOS 12 and it's been another couple of months and no fix - there you go

I have More than 300 GB of photos and movies ( perhaps many duplicated)scattered on two MacBooks, one PC and one iPhone. I needed to tidy up the photos. Also I realised that I have no space on MacBook anymore and I am forced to use iCloud, to pay £7 pounds a month.

So I decided to take the ownership of my photos. I have two 1TB external disks.

1- copying from Windows was the easiest. Just copy the photos to External disks.

2-from Mac books; I simply, but gradually, not in one go, copied photos from Photo app onto USB disk( .mov, .jpg and HEIC files,..)

3-for iPhone, I used Airdrop to copy group of under 30 files at the time from iPhone onto a folder in Mac( I could directly copy to USB external attached to Mac). I tried to attach USB disk to Mac only when I have to. I was concern about Mac crash and corrupting USB.

It took a long time. But now I have the ownership of my photos and are mirrored onto two external disks. I deleted all the photos from Photo app. And now I have more than enough space on the Mac and have organised my photos on USB disks and not tied to any specific App.

 Or cloud( Windows, icloud or google)

Some note.

-I am using dual boot and found Windows much easier to work with files e.g. repair USB and also mirroring folders( using robocopy)

-Photo App as many mentioned was not able to import from iPhone properly and in my case it crashed itself or the whole MacOS and consequently corrupting USB disk, where MacOS could not recognise let alone repair. Windows is much user friendly when you need help. It recognised the corrupted USB automatically and repaired it in  less than a minute. Mac OS did not even recognised it.

3-Microsoft has kindly provided drivers for HEIC format where now I can view them in Windows OS.

Somehow this experience has shown me that I have started to use Windows more and more and found it more user friendly and less restricted that MacOS,

Don't do "Keep Originals". Tried and now I get a bunch of HEIC files (photos and videos) on my PC that can't be viewed unless I purchase another codec for HEIC.

This is definitely the work of iOS 13/14. Worked fine before.

We should just stop using apple products since they’re only comparable with other apple products. This is ridiculous, and these unethical, ****** phones are not worth the ticket price. Let’s all get Samsung galaxies. Other phone suggestions are welcome, but **** apple.

go settings refresh apps and make sure is on

**** the iphone

Excellent - this has frustrated my wife for ages and no other solution seemed to work - thank you for this solution - peace has returned to the family

apple needs to roll out a fix. always marketing the camera but never mentioning the complications with filming in high quality. all those converters kill quality handbrake is terrible. audio sounds like 2004 and the video files loose visual detail.

If they're not fixing this problem, I'm done with Apple and getting a new phone tomorrow. I have photos from 2 Cuba trips, a friend's wedding, a cross Canada trip, etc.. 7000 memories in photos and videos from the past year that I can't remove from my device. If I can't back up irreplaceable memories of my adventures onto my external hard drive, I'm never buying an Apple product again. And it's sad because I was on my 4th iphone. Changing the settings and updating hasn't worked for me. I thought I was crazy or stupid until I read this thread. Currently working on this imazing thing as some sort of solution because I'm freaking out since all I want is my memories off the phone in case something ever happens to it!