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an ssl error has occured and a secure connection to the server cannot be made - Apple Music

This issue has occurred all of a sudden over the past few days. Up until then I have never had a problem with Apple music.

This effects Apple music across all my devices - Mac, iPhone, iPad and Apple TV and is an intermittent issue as it is not happening all the time.

The crux of the matter:

Music downloaded to my devices works fine it is only when I try and stream something.
Beats 1 radio works.
Music over my mobile network works fine
Music was streaming fine this morning. This afternoon it has stopped.
Yesterday was the same with it working in the morning then the SSL error occurring in the afternoon, it finally resolved itself around 2330 and everything was working again.
When I get this error Apps don't download either. I even went to re-enter my credit card details as I am trying everything and that failed.

Things I have tried:

Rebooted my router and tried a spare one.
Confirmed with my ISP that there is nothing going on at their end.
Checked my internet connection against other non Apple services.
Made sure there was no VPN interference on any of the devices I am attempting to use.
Made sure the Date/Time on my devices is correct.
Reset my Apple TV to factory settings.
Signed in and out of iCloud/iTunes.
Reset my iPad to factory settings.
Spent over an hour yesterday talking to Apple who didn't have a clue and blamed my set-up.

This only started occurring since Monday evening after I reset my wife's old iPhone 6s to factory settings to give it a new lease of life. I have no idea if this is related to my problem or just a coincidence.

I'm at my wits end here and ready to unsubscribe and move to a competitor as I really don't have the patience for this - which to me is something going on with Apple authenticating my Apple ID and it is failing only some of the time for some reason. So I am just chancing my arm and seeing if this sounds familiar to anyone in the community and what/if they found a resolution?

Many thanks.

MacBook Air

Posted on Nov 20, 2019 11:53 PM

Top-ranking reply

apmatson

Level 1

9 points

Posted on Nov 22, 2019 2:25 AM

I'm in New Zealand and while it works with my home wifi, I get the SSL error with my MOBILE data (2 degrees).

It's a problem with the ISP but it's more than just one obviously. Something Apple has done to Apple Music has made it stop working with certain ISPs.

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Similar questions

58 replies

Nov 24, 2019 5:05 AM in response to TheRealSlimDusty

Same here bud,

I’m on Aussie Broadband, been having issues for a little over a week now, but, doesn’t seem to affect my devices on other people’s wifi, maybe targeted to certain connections?

who knows, adios

Nov 25, 2019 12:55 AM in response to JD | Sydney

Spoke too soon. I am now having exactly the same issue again after the issue resolved itself on the weekend. It’s Monday night at the moment and I will wait to see if it resolves itself in the morning.

Nov 25, 2019 1:45 AM in response to TheRealSlimDusty

Confirming that after no issues apparent to me on Saturday and Sunday the incident is reoccurring today 25/11/19. Would be nice of our Apple overlords to let someone somewhere know what is going on, but as it seems to be impacting only AU/NZ end users then fat chance of that. Dispute with a third party vendor perhaps?

Fuzzygel

Level 1

4 points

Nov 25, 2019 6:56 AM in response to Fuzzygel

just an update, once I connect via vpn, issue seems to be fixed. Not sure the issue is with MyRepublic or NBN (more like the latter as MyRepublic is only the reseller)

Interested to see what others discover

Nov 26, 2019 2:39 AM in response to TheRealSlimDusty

can confirm it is not working again and the latest solution did not fix, it it’s happening on both me and my fiancées iPhone 11 Pro Max and iPhone 11 respectively

we are based in Wollongong 2 hours south of Sydney and we are with MyRepublic NBN

starting to get over this if apple doesn’t fix this soon they can start reimbursing me for my data usage

gtau4592

Level 1

8 points

Nov 26, 2019 3:29 AM in response to Bazzakuda

I have learnt something new. If you go to 'beta.music.apple.com' and test out their new web player, everything plays fine. Yet using the actual Music software on my Mac, iPad and iPhone whilst connected to WiFi does NOT work. It seems to be a combination of wifi and the native software. But WiFI and the beta web player is fine.

gtau4592

Level 1

8 points

Nov 26, 2019 1:09 PM in response to Aaron Scott1

I have confirmed it is Cloudflare dns. I tested by using the 1.1.1.1 app which creates a VPN network on your phone that tunnels through their DNS and I then received the SSL error.

I’ve tried contacting Cloudflare but have heard nothing but I’m sure if more people report it they will pay attention.

for now I’ve changed my DNS to use quad9.

Nov 21, 2019 12:35 AM in response to TheRealSlimDusty

I have the exact same issue and it is doing my head in!!! Same response from apple after numerous chats/phone calls to them. Someone please figure out what the **** is going on!