an ssl error has occured and a secure connection to the server cannot be made - Apple Music

I'm in New Zealand and while it works with my home wifi, I get the SSL error with my MOBILE data (2 degrees).

It's a problem with the ISP but it's more than just one obviously. Something Apple has done to Apple Music has made it stop working with certain ISPs.

I have the exact same issue

based in Australia in Wollongong NSW

only works on 4G on my iPhone

but I noticed for the last day or so that my home NBN has been so slow and sluggish I’m with myRepublic so not sure if this is related or not but it’s driving me insane aswell

Apple pull yourself finger out and do somthing

I am in NSW Australia, similar issue, ie. cannot get updates on Mac App Store, IOS App Store, Apple News cannot load when on Myrepublic NBN network . Once connected to 4G network, everything works again. Just wondering whether NBN is the common denominator here.

When I tried to get update on my Mac App Store, first try timed out, then this error message

THERE IS A SOLUTION !!!!!!

I’m from Australia and the exact same thing was happening to me, as well as, not being able to download or install any apps.I posted this last night hoping that someone could figure it out.This person helped me so much and now my iPad is perfectly fine.

I have the same issue as well.

I’ve also contacted Apple who said that it has to do with my internet provider, and then I contacted my internet provider and they say the problem is with Apple.

I’m not happy at all and am ready to take my iPad to the Apple store and insert it sideways up someone’s *** if the problem isn’t resolved soon.

I’m sick of paying money for services that aren’t provided properly.

I am also having the exact same problem and it started on Monday for me as well. I have to believe it is an apple music issue and hopefully they can sort it out. If it is not fixed soon I believe everyone affect should move to another streaming app, it is not worth the money if you can't even use apple's platform.

I am getting the same issue, but only on the iPhone. My iPad is unaffected

It’s even affecting playback in my car via CarPlay. I spoke to Apple yesterday and they believe it’s a software issue so I am anxiously awaiting the next release otherwise I am going to frisbee this thing across the room.

I've got the same issue, but also with AppStore updates. This across multiple devices (iPhones, HomePod, Macs)

However, the issue only seems to be affecting it over the local internet link (Telstra NBN).

Telstra cellular works fine though. I too had success with a VPN to get things to work - but that doesn't fix the AppleTVs or HomePod

I'm also in Australia.

I can guarantee its not my network that's the issue. It's further upstream.

The issue occurs when I’m on the Spark cellular network. It just went away after connecting to WiFi.

After getting Apple Music to start working, first song to play randomly? A Christmas song... 🤣

No thanks. Going over to Spotify for a while.

I have the same issue. I live in Australia. Nothing to do with WIFI as it’s the same at work and at home and when on 4g. It’s happening on both my iPad and iPhone just this week. I’ve never seen this before and I have had apple phones since 2014! I hope it gets sorted soon as I had Spotify but didn’t like it and don’t want to move back to it. But if this issue persists I’m going to have to.

I am having the same problem as well and I'm currently chatting with Apple.

It's been happening for the last week and sometimes resolves late at night. I have tried everything including a complete restore. For me it affects app downloads, app updates, apple music. Only happens at home on wifi - if I switch wifi off and go to data, everything works fine.

I have just spent an hour with Apple and no resolution. They wanted me to test at work as well, but as you mentioned, suspect it will be the same issue anywhere on wifi.

I also provided them with a link to this forum page as evidence of the problem being an issue with many others.

I havnt had a chance to check it out on my iMac at home but quickly this morning Apple Music swirled through the wifi so hopefully this is fixed

but I’m just baffled as to why this actually happens in the first place

the way I look at it is people like my parents for example have iPhone SE’s and if somthing like this happens they have no idea what SSL even means lol it shouldn’t happen to the normal consumer

It’s fixed. !!!

i normally use wifi for my iOS updates, I plugged the iPhone into my computer and put it in recovery mode, this enabled me to download and reinstall the last iOS update again. I have now been glitch free for 24 hours 🥳🥰🙏🏻