Have you read anything in this thread William?
Apple Engineers did communicate with some of us via this forum but they went MIA after getting the information they needed from us. Not only do we have the hardware issues, we now get no updates after working with Apple Support Engineers.
Maybe you are not familiar with Apple's level of Business support? Apple is a consumer company and structured as such. Working with Apple from a Business standpoint sometimes feels like you are a glorified consumer. Each Apple Store has a few Business team members. Apple Business team members don't have direct phone numbers or emails, you work with them via a "group" email address. In many of the stores, you will be lucky to have a Business team member stay for more than a year... it's a transient position.
In my post that was deleted, it stated a number of roadblocks we have had working with Apple. These aren't subjective and they are all relative to this thread. When you have issues, do you look at all channels to get help to resolve your problems? That is why I started this thread, to discuss the hardware problem and work with others.
I own a software development company and previously owned one of the largest Windows Hosting companies in the world. I have always had communities and still have communities for my customers to communicate with each other. I don't appreciate it when customers complain in our communites, but that wasn't what I was doing or what has been happening here. We have been doing everything we can to share our technical experiences with each other and with Apple.
When some of that broke down, we have shared our experiences in the past and also our frustrations because we have attempted many ways to workaround software, hardware, or arbitrary limitations that Apple has put in place.
It would be appreciated that you not mute our voices or the conversation when all we are trying to do is to find a way to continue using Apple in our lives (as a Consumer or as a Business).
Thanks,
Tim
[Edited by Moderator]
