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There is a cracking/popping sound when I play music/video using the mbp speakers, and jump to next song/video

I just got my 16 inch macbook pro. There is a cracking/popping sound when I play music/video using the mbp speakers, and jump to next song/video. Is this hardware or software issue?


[Re-Titled by Moderator]


MacBook Pro with Touch Bar

Posted on Nov 21, 2019 7:27 PM

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Question marked as Best reply

Posted on Dec 1, 2019 10:59 AM

⚠️ PEOPLE!


APPLE WILL NOT SEE YOU COMPLAINTS HERE. This is a user-to-user forum. We aren't Apple.


THIS LINK: Feedback - MacBook Pro - Apple 👈🏻


will get to an appropriate Apple team member. Please take advantage of it if you really care about getting the problem addressed. That link creates valuable complaint data for assessing the extent of the problem---these user forums do not.


There are plenty of examples where large numbers of reports though the above feedback system made a difference. There are no examples of complaining here helping fix anything.

230 replies

Mar 25, 2020 4:58 AM in response to liangfromrochester

SO HERE IS SOMETHING INTERESTING -- I plugged my MBP (16 2019) into my Thunderbolt 2 display using a StarTech T2->T3 converter box and then routed the audio to play through the display AND this has the same cracking issue. It did not occur when plugged into an LG ultra fine and routing audio the same NOR when I play through bluetooth speakers.

SO I am guessing that the issue is between the MBP drivers and Apple Speaker/Audio modules.

Apr 9, 2020 12:53 AM in response to daz800

You got lucky. The senior support tech told me I have to live with it, if and when Apple will fix. Can you imagine your newly purchased Mercedes having speaker issues and they tell you, live with it for the unforeseeable future? All of Apple's virtue signaling while this is happening to me, a loyal customer, and former corporate employee, makes me sick.

Apr 9, 2020 12:55 AM in response to vincent.young

Yes, they said that to me, so I spoke to my credit card company and under consumer law In the UK we started a charge back dispute process. I then threatened Apple to take it back or end up with the laptop being available for collection, and the Money coming back to me anyway. I am also shocked with how Apple treats it's customers, especially as we spend circa £250k a year with them for our business.

Apr 20, 2020 6:18 AM in response to daz800

Don't you all have a 14-day-no-questions-ask-give-back-guarantee from Apple? As to my best knowledge, Apple offers this worldwide for any purchase. Buy, test, if the issue is there, return at zero cost - can be done within one day of purchase. Am I missing something here? Given that guarantee from Apple I can partly understand Apple's reluctance to take the hardware back at a later date. Why to delay the testing?

Apr 22, 2020 10:23 AM in response to mizzy6

I'm really surprised people are still having problems with this. My 16" MBP experienced this popping sound as well when scrubbing YouTube videos. After the recent 10.15.4 update I haven't experienced the popping sound anymore. I've tried all types of softwares and no issue at all anymore.

Apr 22, 2020 10:29 AM in response to daz800

Well it's understandable that you would feel apprehensive but ignoring updates is also risky as you're forfeiting security updates as well. I would recommend giving it a try. My MacBook is working great now. I bought it in late January and the popping sound was driving me nuts. I mean, not all the time because I don't always scrub through videos but I use my MacBook Pro for editing in Final Cut Pro and the popping was making me feel like it would blow the speakers. This latest 10.15.4 fixed everything. Haven't had a single popping sound since.

Apr 22, 2020 10:35 AM in response to daz800

Understandable. Do what you makes you feel comfortable because even with a reformat Apple's internet recovery remembers the last OS update version on your Mac because it's on their servers so you'd end up downloading 10.15.4 again. But if you start hearing more positive experiences of no more popping sounds then consider updating at that time.

Apr 22, 2020 11:17 AM in response to verstaerker2

So the update fixed my speaker issue but now I’m having brightness issues with the screen when it wakes up from sleep. I also had sparks occurring while inserting a wire into the usb c ports. It only happened when I have a usb c adapter plugged in with an active hdmi connection. It’s weird, this laptop is full of issues. Doesn’t feel like it was ready for release.

Apr 22, 2020 11:32 AM in response to moghul89

Understood, but I don't use many devices currently but always stick to Apple to avoid any issues tbh. So pleased about the update going well DPJ!!! I can't believe it. It means that the 16" machines have different parts as it was the exact version of 10.15.4 that I have installed now, but on the other two broke them!

Apr 22, 2020 11:37 AM in response to daz800

"So pleased about the update going well DPJ!!! I can't believe it. It means that the 16" machines have different parts"


Oh yeah that's true no doubt. That's the only caveat about computers, TV's or any electronics. The parts aren't always the same amongst the same model. I'm on the AVS TV forum and I hear the same things and people always wonder why one person has issues and the rest do not with the same exact TV. It's too bad companies can't source all the same parts. It would resolve a great many issues.

There is a cracking/popping sound when I play music/video using the mbp speakers, and jump to next song/video

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