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There is a cracking/popping sound when I play music/video using the mbp speakers, and jump to next song/video

I just got my 16 inch macbook pro. There is a cracking/popping sound when I play music/video using the mbp speakers, and jump to next song/video. Is this hardware or software issue?


[Re-Titled by Moderator]


MacBook Pro with Touch Bar

Posted on Nov 21, 2019 7:27 PM

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Question marked as Top-ranking reply

Posted on Dec 1, 2019 10:59 AM

⚠️ PEOPLE!


APPLE WILL NOT SEE YOU COMPLAINTS HERE. This is a user-to-user forum. We aren't Apple.


THIS LINK: Feedback - MacBook Pro - Apple 👈🏻


will get to an appropriate Apple team member. Please take advantage of it if you really care about getting the problem addressed. That link creates valuable complaint data for assessing the extent of the problem---these user forums do not.


There are plenty of examples where large numbers of reports though the above feedback system made a difference. There are no examples of complaining here helping fix anything.

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230 replies

Apr 25, 2020 5:00 PM in response to daz800

Thanks for the update but you're saying a lot of THEY SAID and THEY SAID. This can only be taken with a grain of salt since there's no facts to back that up. Like I said not all of us are having this issue anymore. My popping sound is now gone after the recent update. Since you now appear to have gotten your refund you may either look for a different Mac or look into Windows options.

Apr 25, 2020 5:05 PM in response to daz800

"LOL! I can only offer what Senior AppleCare advisors are saying to me on the phone."


I'm not telling you not to believe them. I'm saying that as a forum you're saying what THEY SAID but there's no facts or proof of the conversation you had with Apple. Until there's a public statement of hardware defects then a conversation you had on the phone with Apple cannot be used as influence here since there's no way to verify this. There's always a chance there were some models that were shipped out with defects but this is in no way a widespread hardware issue especially since I and few others here have stated our machines are no longer popping in sound after the update.

I'm certain you will find you a nice machine be it a different Mac or a Windows machine to satisfy your computing needs. Good luck.

Apr 25, 2020 5:15 PM in response to daz800

I must have misread your post. I thought you were stating that you were getting a refund.? My mistake. My advice honestly for you would be to request a refund if that is possible. After 4 machines it's best to let this model go. I can't guarantee any further success for you. It certainly wouldn't take 4 machines for me to be convinced to move on. After the second machine I would've gotten a refund. I bought my 16" MBP in late January. I immediately noticed the popping sound from reading about it. Since Catalina and the 16" were new at the time I gave it a couple of software updates. Things happen. Not sure why after 4 machines the latest update didn't fix your machine. Perhaps different parts? Apple does resource their parts from different vendors.


Staying on Mac you may want to try an iMac if you need the power of the MacBook Pro, or an older 2019 15" MBP. If those aren't suitable then take a look at the Dell XPS and while I don't care for this other model you may try the Lenovo X1Extreme 2 or the Razerblade laptop.

May 20, 2020 12:51 PM in response to DPJ

You can shake your head all the time, but it is very poor of Apple to have an issue going on for this long. The engineering team have taken logs from my machine, and have confirmed it is a known issue and HAS NOT been fixed! Whether you like what I am saying or not, it is the truth, and 5 machines later is a joke!

Jun 25, 2020 9:21 AM in response to liangfromrochester

I experienced this for the first time on 10.5.5, changing the MIDI frequency didn't help. It keeps making a random noise even while I'm not doing anything. At first, I thought it was a fan problem but it gets much worse when I'm actually playing audio. Muting the system audio is the only way I can get it to be silent, but that's not practical.

Jun 27, 2020 1:49 AM in response to liangfromrochester

Dear Apple, is this ever going to be fixed? Throughout the whole week while having online meetings I had a regularly recurring popping sounds with the built-in speaker. I have it in Microsoft Teams and have while listening to music in Spotify. If I restart the machine they go away but simply plugging in an external speaker (via jack plug) can break the system again and the popping/breaking sound comes back to the internal speaker (external speakers unplugged).

There is a cracking/popping sound when I play music/video using the mbp speakers, and jump to next song/video

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