You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

-1 Region when Connecting Apple External Superdrive in order to play DVDs

When connecting the Apple external superdrive (Model A1379 5V --1.6A EMC 2526 CAN ICES-3 (B)/NMB-3(B)) in order to play a dvd, I receive a popup window prompting me to select the region for the DVD drive. Already preselected is region"-1"; when trying to change the current and preset region from -1 to 1 which is the appropriate region, the changes do not save and -1 continues to show as the region. I tried using the external drive with an iMac late 2015 and a MacBook pro late 2015, both running Catalina OS 10.15.1, the issue reproduces it self on both devices. Cds are able to play fine. When inserting a cd, the apple music app opens. (See screenshots or issue or error) I have tried clicking the lock in order to change the region from -1 to1. After selecting the region and pressing "Set drive region" I receive an error in the Viewer window (the window that should play the video/dvd content) that says "Not Permitted"

MacBook Pro 13", macOS 10.15

Posted on Nov 23, 2019 10:20 AM

Reply

Similar questions

7 replies

Nov 23, 2019 10:41 AM in response to HoustonFeliz

There is no such region as -1 it is 1 did you try a DVD.......Are you trying one from a different region than 1..........Your DVD drive is automatically set to a region code the first time you play a coded DVD. If the region code for a DVD doesn’t match the current region code of your DVD drive, a dialog asks you if you want to change the code for the drive.


Change your DVD drive region in DVD Player on Mac - Apple Support



Nov 24, 2019 3:37 PM in response to HoustonFeliz

I have the exact same problem. I ended up calling Apple Support, and they told me that there is a known issue with Catalina which won't allow you to set the region. They had me try booting in safe mode and try it again, but when I inserted the DVD in the SuperDrive, it wasn't recognized.

The support person said the solution is to set the region on a Mac that has an OS version older than Catalina, then the SuperDrive will be usable by Catalina.

I haven't tried this yet - I'm trying to see if anyone I know has an older version of the software - I'm trying to avoid downgrading one of my systems, but that might be my next move.

Good Luck.

-1 Region when Connecting Apple External Superdrive in order to play DVDs

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.