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I need help with activation lock. Previous owner is deceased.

how can I fully restore the IPAD to factory settings?

iPad 2, iOS 9

Posted on Nov 24, 2019 6:50 AM

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Question marked as Top-ranking reply

Posted on Nov 24, 2019 6:53 AM

Here is apple’s official stance on deceased persons’ devices

How to request access to a deceased family member's Apple accounts - Apple Support


That is to access data ON the device. You may wish to go into an apple store and discuss what they may be willing to do to wipe the device with no access to the data on it.

2 replies
Question marked as Top-ranking reply

Nov 24, 2019 6:53 AM in response to Ponyboy915

Here is apple’s official stance on deceased persons’ devices

How to request access to a deceased family member's Apple accounts - Apple Support


That is to access data ON the device. You may wish to go into an apple store and discuss what they may be willing to do to wipe the device with no access to the data on it.

I need help with activation lock. Previous owner is deceased.

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