MacBook Pro 16 inch battery life

"In what way is it against forum rules to complain about a problem? "

He's ranting. Once the company took care of him and he's here bashing them it's ranting. You're going to equate the amount of money spent in terms of how good customer service should be??? Please review the forum rules and I would greatly appreciate it if you move on to another member in the discussion forum. https://discussions.apple.com/terms

The work-around for stopping the kernel panics was, as far as I know, provided by Apple Support, and I and others have been faithfully repeating it when the situation seems appropriate.

Complaints about 16-in MacBook Pro battery life was EXACTLY what got the Management response I relayed to you -- that Forum management reminded us they had no way to escalate issues, and those other methods (especially the prominent "Contact support" link) were the way to advise Users to proceed.

I do not dispute for an instant that there may be a fundamental problem with the way Apple is [and often is not] disseminating information about work-arounds and solutions to problems as they become known.

This may be a secrecy issue. It may be a Training issue. It could also be a side effect of having all First Responders be generalists, taking questions on every Apple product. It may simply be too wide a product mix to cover adequately in one representative. The way it is supposed to work is that once you have exhausted the general knowledge of the First Responder, if your problem is still not solved you are supposed to be escalated to Product Specialist. But this does not always seem to happen.

Thanks for that, it's good to know that this might be resolved by change of hardware, which was exactly what I was looking for when starting both my own thread on this and replying to this thread. I will use it as reference when sending my own machine back

How do you contact moderators or forum management for these forums?

Every User can post on the forum referenced below, regarding how to use the forums and issues with using Apple Support Communities:

https://discussions.apple.com/community/using_apple_support_communities

Once you have achieved a certain level of points (level 6) you get access to The Lounge, a restricted forum where other senior contributors can more freely discuss open issues. Occasionally, forum managers will participate there as well. Forum Mangers do not post on the Open Forums:

Build your reputation and get rewarded in the community - Apple Support

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After upgrading to catalina 10.15.5, my MCP 16 inch is running slow. I cannot open any app sometimes (sometimes it takes 2-10 minutes to be opened) and I have to reboot. When I plugin power cable for charging then MBP heats up (during charging). I want to go back.. any way to go back?

Thanks for the suggestion. I installed 10.15.5 yesterday hoping it would help. Unfortunately, the battery drain is actually now worse. I'm now losing more than 1% per minute running just a browser. In fact, I lost 15% in 10 minutes with the screen asleep.

I just got mine for about a week and I have the same problem with the battery life. Cofig. is 2.3GHz 8-Core, i9 16GB RAM, AMD Radeon Pro 5500M 4GB, 1TB ssd. I also find out that the unit produce a lot of heat (115F) between the screen and keyboard.

raguelmoon wrote:

After upgrading to catalina 10.15.5, my MCP 16 inch is running slow. I cannot open any app sometimes (sometimes it takes 2-10 minutes to be opened) and I have to reboot. When I plugin power cable for charging then MBP heats up (during charging). I want to go back.. any way to go back?

You have a different set of issues than the majority of the posters here. Please start a new discussion, and include your problem description and details of exactly which MacBook Pro and which MacOS you are running.

Then you have nice MacBook 16 inch and I don't because I don't get 5+ hours. I'm happy when I have 5 hours+ without the use of the dGPU. I check all those settings there are and did a clean install aswell. So don't be annoy if some have problems and apple doesn't give a proper response and say the laptop is alright but it isn't!

I feel I have bought a product that's doesn't give me what I payed for!

"Never called you a lier and I don't see any insult. So, I don't see any problem here. It's all written"

Actually you did. You told me that the 11 hours (1% battery loss per hour) that I get on my MacBook is a mirage. That's calling me a liar. And you don't have a right to hurl insults calling me an Apple fan employee. Please check the forum rules before hurling insults. If you don't care for my posts then simply don't reply.

The same problem here. Its overheating and drain down the buttery so fast!

When I buy MacBook I expect exceptional product, and now I'm disappointed.

And I cant understand why nobody from Apple team can do nothing with it! I'm sure that they can go with an easy solution and make something like "buttery save mode". But I haven't seen even a reply from them.

Not gonna continuing arguing semantics with you but you still insulted me calling me an Apple fan employee. Please do not continue respond. This is exactly one of the reasons I did not want to continue posting here, but I'm bombarded with email replies I can't stop.

You don't wanna continue just because there is nothing to continue. Apple is that an insult? Fan is that an insult? Employee is that an insult? Please clarify because maybe It's a language barrier, but if I search on google those words I can see all of them in a regular dictionary, even If I try to put them all together.

Yes, it is an insult to call someone a “fan,” especially when they’re trying to help others.

“Fan” is short for fanatic: from French fanatique .... ‘a religious maniac’. You’re essentially saying a statement is invalid because, as an Apple fan is so obsessed they cannot see the issue rationally.

Another note, these is a community-driven forum. Unlike Microsoft and Adobe, employees are not part of them. This is actually a huge benefit, so it doesn’t help when you insult people because you’re angry about your experience with an Apple product.

The other issue I'm seeing is that when I plug the laptop back in it won't charge. Even if I plug into a different outlet, and switch the usb-c port it sometimes requires restarting the laptop before it will begin charging the battery. On several occasions I've plugged in my laptop in with a ~30% charge and come back to find it at 3% because it never started charging. It can be nerve racking because I run my app business with this laptop and when these problems occur it's easy to wonder if this is it and it won't ever charge again. I've taken it into the store and the battery tested at 98% (meaning nearly new) and I got a new power supply, but the problems continued. It would be great if Apple would take ownership of what is clearly a real issue with these laptops and start responding to customers. But if it's anything like the keyboard problems of the past they will probably ignore the problem for a year, then deny the problem for another year, then finally respond with a repair program when it becomes a class action lawsuit.