MacBook randomly crashes

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Level 1

8 points

MacBook randomly crashes

Hi All,

I have recently moved from Windows to Mac and still learning. I have an issue with random crashes. I've got a MacBook Pro 15 inch (Mid-2012 i believe) which came with a new HDD and fresh install of High Sierra. I am using it with an external monitor and a DisplayLink too (so i use two monitors) when at home. I've lifted the below logs from when a crash has happened. As well as the below there does seem to be a recurring log about com.apple.xpc.launchd[1] with a log that says the "service only ran for 0 seconds. Pushing respawn out by 10 seconds" but this seems to be ongoing so am not sure if this is causing the crash or not.

25 Nov 2019 at 12:48:25 timed[78]: settimeofday({0x5ddbcd99,0x78c48}) == 0

25 Nov 2019 at 12:48:27 systemstats[51]: assertion failed: 17G9016: systemstats + 684622 [D1E75C38-62CE-3D77-9ED3-5F6D38EF0676]: 0x7faa77a0a8f0

25 Nov 2019 at 12:48:27 systemstats[51]: assertion failed: 17G9016: systemstats + 914800 [D1E75C38-62CE-3D77-9ED3-5F6D38EF0676]: 0x40

25 Nov 2019 at 12:48:29 xpcproxy[80868]: libcoreservices: _dirhelper_userdir: 529: bootstrap_look_up returned (ipc/send) invalid destination port

25 Nov 2019 at 12:48:29 netbiosd[80868]: DEPRECATED USE in libdispatch client: Setting timer interval to 0 requests a 1ns timer, did you mean FOREVER (a one-shot timer)?

25 Nov 2019 at 12:48:31 kcm[80871]: DEPRECATED USE in libdispatch client: Setting timer interval to 0 requests a 1ns timer, did you mean FOREVER (a one-shot timer)?

Any help is appreciated!

Cheers,

S

MacBook Pro

Posted on Nov 25, 2019 5:08 AM

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Answer 1

Best reply

scollinguk Author

Level 1

8 points

Dec 9, 2019 7:43 AM in response to HWTech

So I worked out what it was; the Skype for Business client seems to have been causing the crashes. Although I downloaded the latest version when I first installed it I noticed there was a new version so downloaded and installed that. I also upgraded to Mojave (well, actually I upgraded to Mojave first but this didn't cure the problem).

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Answer 2

HWTech

Level 9

55,958 points

Nov 28, 2019 12:00 PM in response to scollinguk

Sorry about taking so long to get back to you.

First uninstall the Symantec Anti-Virus Security software by following the developer's instructions unless it is required by your school or employer. AV software and other cleaning apps are not needed on a Mac and usually causes more problems than it solves plus it impacts system performance. If AV software is required, then see if you can use MalwareBytes instead.

I'm not familiar with Devolo so I don't know how it behaves. The Symantec software is known to cause problems though.

You should update the MX300's firmware if you haven't done so already. Pre-M0CR060 firmware had some issues. You can create a bootable SSD firmware updater USB drive using Etcher. Option Boot the USB and select the orange icon labeled "EFI".

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Answer 3

HWTech

Level 9

55,958 points

Nov 25, 2019 9:50 AM in response to scollinguk

Unfortunately macOS system logs are worthless these days for troubleshooting. About the only logs worth looking at are Kernel Panic logs if they exist.

Run EtreCheck with Full Disk Access and post the report here using the "Additional Text" icon which looks like a piece of paper.

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Answer 4

scollinguk Author

Level 1

8 points

Nov 29, 2019 2:00 AM in response to HWTech

Excellent, thanks.

The Symantec is the VIP client (works like a VPN token) rather than an AV solution. Devolo is just a program which monitors my homeplug solution and the crashing started prior to me installing it so nothing there.

I'll give the firmware update a go and report back on that.

Cheers,

S

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Answer 5

HWTech

Level 9

55,958 points

Nov 29, 2019 10:23 AM in response to scollinguk

scollinguk wrote:

The Symantec is the VIP client (works like a VPN token) rather than an AV solution.

I used to use the various Norton products for years, but stopped many years ago when their software quality dropped. I still hear nothing but problems with people using Symantec software these days.

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Answer 6

scollinguk Author

Level 1

8 points

Nov 26, 2019 2:13 AM in response to HWTech

Excellent, thanks, below is the report information:

EtreCheck Report

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Answer 7

Tomk0645

Level 1

8 points

Nov 29, 2019 11:34 AM in response to scollinguk

The mistake you made was you bought a MacBook Pro. Not very reliable. My wife’s only lasted 13 months now it needs a new screen and they want to charge us $475 for it. You should’ve stayed windows

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MacBook randomly crashes

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