Bluetooth issues with Toyota Entune System

I have an iPhone X and just purchased a new 2019 Highlander. I checked the information on the Toyota website to make sure they were compatible, and Toyota information says they are. Connecting Bluetooth makes the Entune system reboot constantly. I have not been able to use the hands free at all. I am sick about it reading this is an ongoing issue. Toyota knows this is an issue and still advertising the compatibility is false advertising. Had I known, I would NOT have purchased the car. I’m contacting the BBB and letting them know I did not get what I paid for. States are passing hands free laws and I thought I made a smart purchase, but I feel tricked.

Wrong. I was in contact with an Apple tech of the highest level. A tech who worked with me. You may have been able to follow the directions and BOOM fixed, but that is not the case with everyone. Toyota put in more than one type info/media radio systems in their vehicles. Some are still not working. Also, my IPhone X was using the latest update before I purchased the car! Toyota was still advertising it was compatible. Toyota said it was a known issue. False advertising sale to me. Toyota put a cheap old technology system in a luxury vehicle and is waiting for Apple to fix it. Toyota put Apple Car Play in their 2020 models, and Apple car play should have been in the 2019’s. Some people who paid 40k and more for 2019 Toyota’s and it’s Entune system did not get what they paid for.

The update caused the problem. Now we’re all basically screwed until another update comes out or you buy a different car.

The update that caused the problem was the last update back in November

Toyota admitted to me that they are at fault. They said they can’t keep up with apple. I asked the question what if I bought a new car would it work then. They said no

I’m having the same problem since the most recent update (IOS 13.3) to my iPhone 8Plus. The entire radio system on my 2018 Toyota Highlander turns off and reboots. Does anyone know of Apple is aware of this problem or working to resolve it?

Hi Mishagirl- thanks for the response. I’ll do that today. It really sucks that Apple not Toyota have found a solution to this. I bed they are just waiting to se if the other fixes the problem, and here we are caught in the middle.

I’ve reported and got a case number at Apple and at Toyota. I know I am running the latest update in the Highlander and also on my phone. I may buy a 2nd phone just for the car and go with something that works instead of updating to the new iPhone.

Toyota’s entertainment system is nothing to write home about. People like me who buy Toyota vehicles do so for their reliability and resale value. But it seems that Toyota is beginning to take its loyal customers for granted.

I, too, purchased a 2019 Highlander and am using the iPhone XR. One problem is that only 2/4 contact photos show on the dashboard display. The other problem is when I am on a call my options are phone, speaker, Toyota Highlander and Apple. What is this Apple option, and why is it showing on my phone. It’s aggravating! If I disconnect from Bluetooth, the Apple option goes away, but the number of contact photos does not change. I am highly disappointed that that is not being brought to the forefront at purchase time. I have had other Apple phones and just turned in a 2017 Camry. I had no problems, AT ALL!!!

I feel your pain! I could have purchased any vehicle, and I built and chose one that I thought had all the exact things I wanted, and I am now mad and sorry every time I have to drive without the hands free options that were advertised. I am getting response from the BBB.

It’s not a battle. 1 no one told you to update your phone. Toyota didn’t cause the issue, you the customer did by changing something on your device. Point the finger at yourself or at Apple because it’s not Toyota’s responsibility to keep up with Apple, it’s Apple’s responsibility to keep up with Toyota

Toyota would not say that ever.... it’s not Toyota’s problem when apple goes and changes things. Here’s a thought get a new phone.... y’all are “oh I’m calling bbb” “I’m taking my car back” why don’t you go buy a diff phone. Oh that’s right the general population rather point the blame to the vehicle and not take ownership of their own mistake and would much rather spend thousands a year on new phones but skip vehicle maintenance

Take a look at the ratings of the Toyota Entune system for yourself. It’s sub standard. This was my 4th Toyota purchased over many years. I don’t get a discount on them. I purchased it because they make them locally and it is good for our local economy. I have also always had an Apple iPhone. I hope you do buy a Samsung and get off the Apple community. Apple helped me. Technology is changing so fast I don’t want to buy old technology in a new 40k car.