mac crashes in stop

Hello.

Recently my mac started to crash while it's in stop, and i cannot identify the problem. Can someone help me please?

If needed, i can post the report appeared or the system.log


thank you

MacBook

Posted on Nov 26, 2019 2:56 AM

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Question marked as Top-ranking reply

Posted on Dec 1, 2019 11:51 AM

Download and run Etrecheck. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support  to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.


Copy the report


and use the Add Text button to include the report in your reply. How to use the Add Text Feature When Posting Large Amounts of Text, i.e. an Etrecheck Report


Before running Etrecheck assign Full Disk Access to Etrecheck so that it can get additional information from the Console and log files for the report:




Then we can examine the report and see if we can determine what's causing the problem..



14 replies
Question marked as Top-ranking reply

Dec 1, 2019 11:51 AM in response to Vaayu

Download and run Etrecheck. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support  to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.


Copy the report


and use the Add Text button to include the report in your reply. How to use the Add Text Feature When Posting Large Amounts of Text, i.e. an Etrecheck Report


Before running Etrecheck assign Full Disk Access to Etrecheck so that it can get additional information from the Console and log files for the report:




Then we can examine the report and see if we can determine what's causing the problem..



Nov 30, 2019 7:58 AM in response to Teddy_B

I discovered that it's a problem of Catalina. I'm not the only one.


panic(cpu 2 caller 0xffffff80082290b7): "com_apple_driver_AppleUSBCardReaderInterfaceNub::setPowerState(0xffffff8018ead100 : 0xffffff7f89c2f04c, 2 -> 0) timed out after 30726 ms"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-6153.11.26/iokit/Kernel/IOServicePM.cpp:5302


i temporarily solved unloading the respective kernel extension (but the same source where I find this solution says it has to be made every time you power on). is there a way to fix it? (except waiting for an update from apple)

Nov 30, 2019 10:40 AM in response to Vaayu

Thanks for replying, Vaayu, and that additional info, it really helps! Since you're still having this issue, your next step is to make a backup of your personal data and put a fresh copy of macOS on your Mac using macOS Recovery mode, as that will overwrite these system files causing the issue.



Back up your files with Time Machine

How to back up your Mac - Official Apple Support

How to reinstall macOS



Have a great day and thanks for using the Apple Support Communities!

Dec 5, 2019 2:03 AM in response to Old Toad

the only thing that maybe can help me is the Terminal command "pmset -g assertions"


if i launch it, this is the response


Assertion status system-wide:

   BackgroundTask                 0

   ApplePushServiceTask           0

   UserIsActive                   1

   PreventUserIdleDisplaySleep    0

   PreventSystemSleep             0

   ExternalMedia                  0

   PreventUserIdleSystemSleep     1

   NetworkClientActive            0

Listed by owning process:

   pid 122(apsd): [0x00004e26000b99d3] 00:00:00 ApplePushServiceTask named: "com.apple.apsd-lastpowerassertionlinger"  

   pid 2039(sharingd): [0x00004cba00019918] 00:06:04 PreventUserIdleSystemSleep named: "Handoff"  

   pid 143(hidd): [0x0000480100099653] 00:00:00 UserIsActive named: "com.apple.iohideventsystem.queue.tickle serviceID:10000214d name:AppleHIDKeyboardEve product:Apple Internal Keyb eventType:3"  

Timeout will fire in 180 secs Action=TimeoutActionRelease

No kernel assertions.

Idle sleep preventers: IODisplayWrangler


is this helpful, in your opinion?

Dec 5, 2019 3:01 AM in response to Vaayu

UPDATE


searching on the web, i disabled, in bluetooth>advanced, the 3rd option (make Bluetooth devices albe to wake up the computer, or what it's called in english).

some posts say also to reset the printing system, but i don't have any printer installed.

(i also erased com.apple.PowerManagement.plist in Library/Preferences and rebooted to make system create this file again)


now with that command i see the following:


Assertion status system-wide:

   BackgroundTask                 0

   ApplePushServiceTask           0

   UserIsActive                   1

   PreventUserIdleDisplaySleep    0

   PreventSystemSleep             0

   ExternalMedia                  0

   PreventUserIdleSystemSleep     0

   NetworkClientActive            0

Listed by owning process:

   pid 144(hidd): [0x0000001200098048] 00:00:00 UserIsActive named: "com.apple.iohideventsystem.queue.tickle serviceID:1000002f1 name:AppleHIDKeyboardEve product:Apple Internal Keyb eventType:3"  

Timeout will fire in 600 secs Action=TimeoutActionRelease

   pid 284(UserEventAgent): [0x0000002d000b8111] 00:10:33 BackgroundTask named: "com.apple.coreduet.sync.update-source-device-identifiers"  

Created for PID: 290. 

Kernel Assertions: 0x100=MAGICWAKE

   id=503  level=255 0x100=MAGICWAKE mod=01/01/70, 01:00 description=llw0 owner=IOSkywalkNetworkBSDClient

   id=504  level=255 0x100=MAGICWAKE mod=01/01/70, 01:00 description=en0 owner=en0

Idle sleep preventers: IODisplayWrangler


i still am not able to understand if this IODisplayWrangler in the last line is normal that is a "idle sleep preventer". what can you tell me about?

Dec 1, 2019 11:11 AM in response to Chris_D13

This is the last thing I did, both maintaining files and not, and unfortunately didn't solved this.

I noticed also that Mac started consume battery while in stand by, but for another reason this time:


Dec 1 18:16:33 MacBook-Air-di-Alberto syslogd[88]: ASL Sender Statistics


I see a lot of this messages in system.log while it's in stop, like every 15 mins. And I never enabled power nap.

How can I stop all this?

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mac crashes in stop

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