Mac keeps crashing

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Shan08nel Author

Level 1

8 points

Mac keeps crashing

My computer keeps crashing. This is the report produced after the latest crash.

Report after latest crash

Can anyone help me by telling me what I need to do to stop this from happening. My mac is less than 6 months old.

Posted on Jan 29, 2021 4:19 AM

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Answer 1

Best reply

Jack-19

Level 8

45,706 points

Jan 29, 2021 10:28 PM in response to Shan08nel

Hi Shan08nel,

I believe we need to proceed with an EtreCheck report and Apple Diagnostics. EtreCheck is a useful app to diagnose issues, both hardware and software. It is trusted by many users. Please follow the steps outlined below:

Go to the Mac App Store and search for "EtreCheck."
Download it. It is a free and trusted app; as it is on the Mac App Store, and only trusted apps can be submitted.
Run the report, and put it in a post, as seen here - https://discussions.apple.com/docs/DOC-250000211

I think that you should also run Apple Diagnostics - Use Apple Diagnostics to test your Mac - Apple Support

Please post results of both!

Cheers,

Jack

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Answer 2

Jack-19

Level 8

45,706 points

Feb 4, 2021 10:17 AM in response to Shan08nel

Here are some improvements you can do:

Delete Adobe Flash. It is no longer used. https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html
Try running EtreCheck again without any external hard drives or other devices plugged in, except for the essentials.

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Answer 3

Shan08nel Author

Level 1

8 points

Feb 5, 2021 2:46 PM in response to Jack-19

Thank you for your suggestions, Jack. I appreciate you taking the time out to help.

I uninstalled Flash two weeks ago. I followed the instructions from the uninstaller to uninstall and it said it was successfully uninstalled. Is it still showing that it is installed in the reports?

I don't have any external hard drives or other devices plugged in to my Mac. My keyboard and mouse are wireless and they are the only things ever connected to my Mac. Should I still re-run the EtreCheck?

Thanks again.

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Answer 4

Shan08nel Author

Level 1

8 points

Feb 10, 2021 3:57 AM in response to Shan08nel

Hi,

I updated my OS last week and since then I've not had any crashes, where as before it was everyday. I've just seen another new update from Mac so fingers crossed it doesn't revert back to the issues I was having.

Thank you for all your help. I will mark this issue as closed.

Shan.

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Answer 5

Shan08nel Author

Level 1

8 points

Jan 30, 2021 3:09 AM in response to Jack-19

EtreCheck Report

Hi Jack,

Thank you for your reply. I have done the EtreCheck. The report is attached. I'm about to do the Apple diagnostic. I will update when my computer restarts.

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Answer 6

Shan08nel Author

Level 1

8 points

Feb 4, 2021 9:28 AM in response to Shan08nel

Even when I am using just one application with only one file/tab open at a time, it still crashes. It's the same type of error report each time but I'm unclear as to what's causing these crashes.

Crash Report - FEB 4 2021

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Answer 7

Shan08nel Author

Level 1

8 points

Feb 2, 2021 3:38 AM in response to Shan08nel

Sorry for the delay, I had trouble initiating the diagnostics. In the end I was able to successfully. Here is what it said:

No issues found.

Reference Code: ADP000

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Mac keeps crashing

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