You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

mac crashing constantly

my mac, version Big Sur has been constantly crashing. there is a report

generated after the crash but i have no clue what it means. I have send

all of those reports to apple and i don't know what else to do

Posted on Feb 23, 2021 9:23 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 25, 2021 7:32 AM

The best antivirus, cleaning app, and overall maintenance app for Mac OS is Mac OS itself. All you need to do with Mac OS to keep it secure and running well is to keep it up-to-date and do periodic (about 1x per week) restarts. Other than that, leave it alone. Adding third party antivirus, cleaning, security and other types of maintenance apps to Mac OS adds no additional level of security. The only thing these apps do is have the opposite affect users want. They make Mac OS slow, unstable, generate odd behavior (much like you are experiencing) and make Mac OS appear buggy. 

 

Please locate the developers uninstall instructions for AVG and follow to the letter. Then restart in Safe Mode per the directions in Use safe mode to isolate issues with your Mac and then restart normally. 


5 replies
Question marked as Top-ranking reply

Feb 25, 2021 7:32 AM in response to anogri

The best antivirus, cleaning app, and overall maintenance app for Mac OS is Mac OS itself. All you need to do with Mac OS to keep it secure and running well is to keep it up-to-date and do periodic (about 1x per week) restarts. Other than that, leave it alone. Adding third party antivirus, cleaning, security and other types of maintenance apps to Mac OS adds no additional level of security. The only thing these apps do is have the opposite affect users want. They make Mac OS slow, unstable, generate odd behavior (much like you are experiencing) and make Mac OS appear buggy. 

 

Please locate the developers uninstall instructions for AVG and follow to the letter. Then restart in Safe Mode per the directions in Use safe mode to isolate issues with your Mac and then restart normally. 


Feb 23, 2021 10:09 PM in response to anogri

You can save you and us a lot of time and effort if you do the following:


Please navigate to the Mac App Store or navigate to www.Etrecheck.com and download the free version of EtreCheck. Once you have you downloaded the app and installed it, please run the report and save it. This report will help us get a good idea what has been installed on your system and help us be able to diagnose what may be wrong.


When you have your report, you can attach it when you reply to this message and we can then review it and help you determine what is needed to get your system running well again. 


For instructions on how to download your EtreCheck report and attach it to your reply to this message please click https://discussions.apple.com/docs/DOC-250000211


mac crashing constantly

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.