to delete the user you need to enter their password

I start to think this might be a bug in Catalina.


STEPS TO REPRODUCE:


  1. I formatted my Mac-mini to factory reset (don't remember if was High Sierra or Mojave)
  2. I created a user at first startup.
  3. I upgraded to Catalina
  4. After Catalina installation I create a few users admin and non
  5. With a new admin user I can delete other admin or standard users without problem but I cannot delete the user created previously to Catalina. The message says:
to delete the user you need to enter their password

I did it several time, is the password I still use it to login with that user and it won't delete the account.


(In the picture here you can see the problem with the very last user)



So there must have been some sort of change between OS version and users created after Catalina cannot manage users created before Catalina.

I also tried to change the password for the user, the problem persists.

Mac mini, macOS 10.15

Posted on Nov 26, 2019 5:35 AM

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3 replies

Nov 26, 2019 11:30 AM in response to fmantov

Hi fmantov,


Ususally one has to be an administrator to delete user accounts and in the photo it says you are.


Can you boot into Safe mode and delete the user in question this way?


Hold down the shift key at boot and release it when you see the login screen. It will say Safe boot in red in the menu bar in the top right corner. Login and see if you can delete the said user.


If you are unable to do this via safe mode then you can report this via the feedback link or call Apple support at 800–692–7753 if needed.


These are user forms where we help one another, Apple does not read these forms.


I hope this helps.

Nov 27, 2019 12:39 AM in response to Soren Pearson

Hello,


I pasted my question on Stack Exchange and I believe I found the solution:


https://apple.stackexchange.com/questions/376113/catalina-ask-password-to-delete-user-but-password-is-always-wrong


Basically that user was created on macOS High Sierra and there was a bug around the user 501 which is the very first user you create after login:

https://medium.com/@ambroselittle/cant-delete-original-admin-user-on-macos-high-sierra-1d79fb438246

https://discussions.apple.com/thread/8087348


Strange that Catalina hasn't fix that bug. I will try your solution and I will let you know.


Thank you

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to delete the user you need to enter their password

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