New 16” MBP Random Restarts and LockUps

Just wanted to report in that I just got my brand new 16' MBP, and within 3 days of unboxing I'm having this exact issue. So whatever it is... they have not solved the problem yet. Happens usually overnight or when I'm away for a bit, so the IDLE issue is confirmed. Weirdly it hasn't happened while I'm actively working on the computer, which makes it feel less bothersome, but having to restart every single morning, log into everything again, re-open windows, etc is incredibly frustrating. will likely be returning this MBP since I'm still in the return window and buying a new one. Gah!

I just wanted to post an update on my progress. My repaired 2019 16" MacBook Pro is still having these issues. They've had it repaired twice. They've swapped out the Logic Board and Touch ID Board. This still didn't resolve the issue. They won't refund me for my purchase price but they are sending me a brand new replacement.

Since I've experienced so many issues with this specific MacBook, I don't know if I even want to keep the new replacement MacBook. I am thinking about selling it. I would hate to open the package and for it to have the same issue as this MacBook.

Also, they said that the replacement is essentially a brand new purchase. He said that AppleCare warranty will start over and it does have a 14-day return window. I'm wondering if I can file a refund for this since it's a brand new purchase? He mentioned it's unlikely since it will be for a $0.00 amount (since it's a replacement) but that I can still try to get a refund. Either way, I might try for a refund, sell it, or talk myself into trying it out to see if it has the same issues. I've seen others get 2+ replacements and have the same problems, so I am probably just going to end up selling it.

I'll keep you all updated on my progress!

Ahh sorry to hear that it’s still not working. Thanks for sharing your pain, I setup my 16 with just a subset of the apps on my old 2016 pro and it still crashed within 24 hours.

External monitor external USB hub (that are connected to my old pro daily) so not an excuse for the new one to fail so dramatically with fans, black screen and no amount of special resets could revive it.

If you wanna go off topic (which is against forum rules) and throw digs at Apple to satisfy some agenda then reply to someone else. I was only addressing the OP since he was having issues with his MacBook and Apple agreed to replace his machine. Stay on topic or find another thread more suitable for your agenda.

I haven’t purchased a new MacBook Pro since 2012, and I was finally able to afford a beautiful new 16” one. I spent more than double of what I thought I’d spend. I’ve had about 8 random restarts in the 24 hours that I’ve had it. I just did a recovery install downloaded from the internet, and soon after, it did it again. I’m super bummed about it, especially after reading so many posts about similar issues and the lack of a fix. Not sure what to do at this point. Apple Stores are shut down, and it sounds like it’s a time-consuming and unsuccessful option anyway. 😕

That's wonderful! Glad the replacement resolved your issue. While I know you've been through some frustration in all this on a positive note it kinda feels good to open up a new Mac. Fresh new battery, clean keyboard and a clean default install of Catalina. Congrats and enjoy. Now you can get back to your WFH life. 😊

I've send out request to replace it already and referring to this Community page in the email. Hopefully someone can help me get it replaced soon. Don't want to spend tons of time troubleshooting anymore.

I am having an issue where my MacBook shutdown when it has been idle for a while. I get the message that my computer restarted due to an error. Apple said it could be a peripheral but it still happens when all devices are disconnected. Bit concerning noting I have only just received this laptop - MBP 16 inch.

Same issue here. Initially, I had issues with overheating and large power drain making the system lock up and unresponsive. I did a fresh reinstall of the OS which seem to have solved the power overrun issue but the reboot issue remained and exhibiting the same behavior as the report as above.

It started out pretty innocent, a simple restart here and there, but got progressively worse. Simply crazy. Hope there's a solution (perhaps swapping out the machine). I'm willing to tray another one and see if we have better luck with a new box.

Thank you for your input, I’m actually doing that as we “speak”? Or well read each other, hopefully is nothing, sadly I bought it from a retailer because they had a good deal on them, so if it all goes south I’ll have to deal with Apple directly and well in our current times will be a tad difficult.

Cheers and stay safe! I’ll keep you guys posted

Unfortunately low battery is not the cause. Wish it was that simple... this happens when plugged into AC (Mac at 100% charge I guess) and when the max is not plugged in.

I haven’t had to plug it into AC to get it started when this has occurred while on battery only (and the battery level is still at around 95% when I start it back up.)

It's very weird. For almost 3 months the problem disappeared. Yesterday it's happened again 3 times. When the mac goes in sleep mode then it won't wake up. Or better... the monitor remains black but it is ON and then when I turn off the external monitor the computer is already back to the log in screen... like if it's restarted.

I'm receiving the same issues with my brand new 16" MacBook Pro restarting nearly every time it falls asleep from being idle for too long, as well as the fogged/contrast-less screen upon awakening now and then. Any solutions?

-- disregard, I'll keep an eye out for recalls then. Thank you!

Thanks for the update. Hopefully they will resolve this issue soon rather than later. I'm now too paranoid to break away from my laptop for more than five minutes out of fear anything I'm working on may be disrupted, lost and/or unrecoverable.