New 16” MBP Random Restarts and LockUps

Same issue here. Ordered a 16inch MacBook Pro 64GB ram which had to be shipped from China and right in the first week of using it started restarting multiple times specially every time is went to sleep and I come back finding it to be rebooting upon when tried to wake it up. Frustrating probelm, I have returned mine for a refund now and hoping for a fix so I can re-purchase!

Glad I’m not the only one experiencing this, I’m all up to date with OS updates and it’s still happening at least every hour during use. Disabled the above, let’s see if that’s a temporary fix for now.

Oh, I know.

Just in the off chance any Apple reps scroll through here before I have the time and opportunity to address this more thoroughly. I'm hip deep in a big project and can't lose the computer for a few weeks to send it in and have it assessed. :)

No one has "follow up with problems posted on the forums" in their job description except a few community specialists who are mainly making sure your post does not go completely unanswered for days on end. Since yours already has at least one answer, it will not be followed up by an Apple employee.

I just got my brand new £6,029 8TB highest spec Macbook Pro 16" delivered yesterday. It is randomly switching off and restarting. I can't believe I rinsed my bank account for this. No apple stores open anywhere near me so I can't get help. Feeling robbed.

Agreed. I've spent the last few days and evenings with different settings and leaving it alone. If it goes to sleep, it reboots. :(

Back to the days of nutty screen savers. They seem to work fine. :)

Were it just a matter of "the drivers," everyone's machine would experience this issue, and many do not.

Mine happily goes to sleep all the time and I haven't had an unexpected reboot since early March., when I shut off Power Nap.

I reenabled Power Nap three weeks ago, and I still haven't had any issues.

There is an interaction I am sure Apple is trying to sort out, especially given I am sure a substantial proportion of their own engineers have an MBP 16.

Just got off the phone with apple support who are STILL DENYING this is even an issue. I've spent $3300 on a new machine that is less reliable than the 5 year old macbook pro I was using before. And apple support just wants you to update, then re-install, -then schedule 4 hours out of your day to visit their idiot bar, then exchange for a new one? Give me a break!

[Edited by Moderator]

I sold mine. The project for which it was bought ended anyway, so that's fine. I'm on an older I7 Mac Mini now. I'm done with portables working so hard to be desktop level machines. This thing is rock solid.

@leroydouglas == unhelpful.

My computer reacts the same way. When idle or it receives a message in the middle of the night. It restarts immediately.

Such expensive computer and every night it restarts, nonsense!

Thanks Paul,

yes I've the latest version of the OS.

I really hope Apple will fix this quickly.

Mine also randomly freezes and restarts. I don't know is it related to that issue or not but I noticed that temperature of CPU reaches about 75C after restart .

When you say reinstalled does that mean you just re-installed over existing installation or did you reformat the drive and reinstall from scratch?

I paid $5200 with apple care and it’s my main work computer. Very frustrating