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pyromichael Author

Level 1

1 points

Airport Extreme dropping connection

Issue with client's Airport Extreme (one month old) needing to be rebooted 4-5 times daily. Clients lose internet connectivity - both wired and wireless - green light on router. Static IP assigned to router and manually entered. Installed in small office - less than 10 users - all Macintosh. Port forwarding on three ports for Daylite CRM. Firmware at 7.5.1, No guest network enabled.
Troubleshooting included:
Switched ISP from ADSL to Cable (completely different technology and modems)
Switched router out and replaced with identical router - reconfigured manually
Turned on interference robustness
Changed both wireless channels
Changed out power supply and put both modem and router on UPS

Log since last reboot:
Jul 16 13:15:34 Severity:5 Initialized (firmware 7.5.1).
Jul 16 13:15:46 Severity:5 Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 3).
Jul 16 13:15:46 Severity:5 Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 2).
Jul 16 13:15:46 Severity:5 Rotated CCMP group key.
Jul 16 13:15:47 Severity:5 Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 3).
Jul 16 13:15:47 Severity:5 Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 2).
Jul 16 13:15:47 Severity:5 Rotated CCMP group key.
Jul 16 13:15:48 Severity:5 Binding added for udp, 68.151.32.151:32768 to 192.168.1.3:4500 with lifetime 7200
Jul 16 13:15:48 Severity:5 Binding added for udp, 68.151.32.151:32769 to 192.168.1.3:5353 with lifetime 7200
Jul 16 13:15:49 Severity:5 (WAN) link state is Up.
Jul 16 13:15:52 Severity:5 Associated with station d4:9a:20:61:a0:f6
Jul 16 13:15:52 Severity:5 Installed unicast CCMP key for supplicant d4:9a:20:61:a0:f6
Jul 16 13:15:57 Severity:5 Associated with station 00:25:4b:96:9d:bc
Jul 16 13:15:57 Severity:5 Installed unicast CCMP key for supplicant 00:25:4b:96:9d:bc
Jul 16 13:16:18 Severity:5 Binding added for tcp, 68.151.32.151:6116 to 192.168.1.3:6116 with lifetime 3600
Jul 16 13:16:18 Severity:5 Binding added for tcp, 68.151.32.151:6113 to 192.168.1.3:6113 with lifetime 3600
Jul 16 13:16:18 Severity:5 Binding added for tcp, 68.151.32.151:6117 to 192.168.1.3:6117 with lifetime 3600
Jul 16 13:18:22 Severity:5 Associated with station 7c:6d:62:a4:ff:a7
Jul 16 13:18:25 Severity:5 Installed unicast CCMP key for supplicant 7c:6d:62:a4:ff:a7
Jul 16 13:19:04 Severity:5 Disassociated with station 7c:6d:62:a4:ff:a7
Jul 16 13:19:04 Severity:5 Associated with station 7c:6d:62:a4:ff:a7
Jul 16 13:19:04 Severity:5 Installed unicast CCMP key for supplicant 7c:6d:62:a4:ff:a7
Jul 16 13:19:04 Severity:5 Rotated CCMP group key.
Jul 16 13:19:18 Severity:5 Connection accepted from [fe80::7e6d:62ff:fea4:ffa7%bridge0]:49233.
Jul 16 13:19:20 Severity:5 Connection accepted from [fe80::7e6d:62ff:fea4:ffa7%bridge0]:49248.
Jul 16 13:19:20 Severity:5 Connection accepted from [fe80::7e6d:62ff:fea4:ffa7%bridge0]:49249.
Jul 16 13:31:18 Severity:5 Binding added for udp, 68.151.32.151:32768 to 192.168.1.3:4500 with lifetime 7200
Jul 16 13:31:18 Severity:5 Binding added for udp, 68.151.32.151:32769 to 192.168.1.3:5353 with lifetime 7200
Jul 16 13:46:18 Severity:5 Binding added for tcp, 68.151.32.151:6116 to 192.168.1.3:6116 with lifetime 3600
Jul 16 13:46:18 Severity:5 Binding added for tcp, 68.151.32.151:6113 to 192.168.1.3:6113 with lifetime 3600
Jul 16 13:46:18 Severity:5 Binding added for tcp, 68.151.32.151:6117 to 192.168.1.3:6117 with lifetime 3600
Jul 16 14:11:50 Severity:5 Connection accepted from [::ffff:66.225.146.171]:56264.
Jul 16 14:11:51 Severity:5 Connection accepted from [::ffff:66.225.146.171]:56265.
Jul 16 14:11:51 Severity:5 Connection accepted from [::ffff:66.225.146.171]:56266.
Jul 16 14:15:47 Severity:5 Rotated CCMP group key.
Jul 16 14:16:18 Severity:5 Binding added for tcp, 68.151.32.151:6116 to 192.168.1.3:6116 with lifetime 3600
Jul 16 14:16:18 Severity:5 Binding added for tcp, 68.151.32.151:6113 to 192.168.1.3:6113 with lifetime 3600
Jul 16 14:16:18 Severity:5 Binding added for tcp, 68.151.32.151:6117 to 192.168.1.3:6117 with lifetime 3600
Jul 16 14:19:04 Severity:5 Rotated CCMP group key.
Jul 16 14:31:18 Severity:5 Binding added for udp, 68.151.32.151:32768 to 192.168.1.3:4500 with lifetime 7200
Jul 16 14:31:18 Severity:5 Binding added for udp, 68.151.32.151:32769 to 192.168.1.3:5353 with lifetime 7200
Jul 16 14:32:58 Severity:5 Connection accepted from [::ffff:66.225.146.171]:56358.
Jul 16 14:32:59 Severity:5 Connection accepted from [::ffff:66.225.146.171]:56359.
Jul 16 14:32:59 Severity:5 Connection accepted from [::ffff:66.225.146.171]:56360.
Jul 16 14:43:17 Severity:5 Connection accepted from [::ffff:66.225.146.171]:56652.
Jul 16 14:43:19 Severity:5 Connection accepted from [::ffff:66.225.146.171]:56653.
Jul 16 14:43:19 Severity:5 Connection accepted from [::ffff:66.225.146.171]:56654.
Jul 16 14:46:18 Severity:5 Binding added for tcp, 68.151.32.151:6116 to 192.168.1.3:6116 with lifetime 3600
Jul 16 14:46:18 Severity:5 Binding added for tcp, 68.151.32.151:6113 to 192.168.1.3:6113 with lifetime 3600
Jul 16 14:46:18 Severity:5 Binding added for tcp, 68.151.32.151:6117 to 192.168.1.3:6117 with lifetime 3600

Help - I am out of ideas. . .

AirPort Extreme N, Mac OS X (10.6.1)

Posted on Jul 16, 2010 2:04 PM

Top-ranking reply

problemwithalias

Level 1

5 points

Posted on Sep 4, 2010 3:55 AM

I have the same problem with AirPort Extreme dropping internet connection requiring restarts.

Anyone?

View in context

205 replies

Axmaher

Level 1

0 points

Nov 11, 2010 7:11 AM in response to Dance Fam

Hi Dance fam,

I got the same problem since I bouht a new mac mini. My airport has work perfectly until I plug the new macmini. It seem like it flush my Airport preference. I download iStumbler.net. It work well. But I don't know how to change the channel on my airport. Can you help me?

sincerly
Axmaher

Drewaz

Level 1

8 points

Nov 11, 2010 8:37 AM in response to Drewaz

UGH. I thought my problems were solved ...

Have a new AEBS and a new cable modem ... all worked well last night but today the internet connection only lasts a few minutes and requires frequent restarts of the AEBS. The cable works fine, and when the ethernet is plugged into the iMac all is well.

I sure hope someone can figure out a fix.

Nov 11, 2010 9:45 AM in response to Drewaz

I personally think it may be a firmware/software issue. Does anyone know when the last AEBS update happened? I have mine on auto update.

Just to restate my problem: it doesn't have to so with wireless dropping or anything like that... It has to do with my AEBS dropping my Internet connection and making it so all my computers (I think we have 7) lose their connections. Cable modem is fine and keeps a connection and the AEBS even keeps a green light.

Drewaz

Level 1

8 points

Nov 11, 2010 10:14 AM in response to ebrentnelson

ebrentnelson wrote:
I personally think it may be a firmware/software issue. Does anyone know when the last AEBS update happened? I have mine on auto update.

Just to restate my problem: it doesn't have to so with wireless dropping or anything like that... It has to do with my AEBS dropping my Internet connection and making it so all my computers (I think we have 7) lose their connections. Cable modem is fine and keeps a connection and the AEBS even keeps a green light.

Same problem. I think the most recent update was 7.5.1 in March 2010

Nov 11, 2010 11:17 AM in response to Drewaz

That rules out my theory then. Have you recently moved or switched ISPs? Two weeks ago my Network was flawless with my AEBS backbone. Then I moved and have had nothing but problems since. I've had multiple Cox technicians come out and take a look and I witnessed all their tests and they looked good. The Internet is being supplied and I really believe the AEBS has a connection when it's down as well... Just won't/can't pass that connection through to the clients.

😟

Drewaz

Level 1

8 points

Nov 11, 2010 12:30 PM in response to ebrentnelson

I also have Cox but had no problems until recently. My equipment has been in the same place with the same settings. When I was setting up my new modem yesterday I was on the phone with tech support and all seemed to check out.

I am also totally bummed about this and am hoping that someone will come up with a fix.

Considering reporting the problem via this link: http://www.apple.com/feedback/airportextreme.html

Use the drop down menu to select bug report.

Drew

Nov 13, 2010 2:04 PM in response to pyromichael

just wanted to add my name to the list. everything was fine until approx 2weeks ago. i thought it was a modem issue so i complained until cox gave me a new one. it worked fine for about 2 days then started the drop issues again. now i have to do the hard/factory reset daily and sometimes many times per day. i have had my airport for approx 5years without incident until now. you would have to think it is a software issues. i'm running version 5.5.1 (551.19). already submitted my bug report after the last post linked to the form.

Drewaz

Level 1

8 points

Nov 13, 2010 5:43 PM in response to seriouslyannoying

It's a problem for a few of us.

I have the same issue with all machines on my network and it's persisted despite buying a new AEBS.

Keep in touch if you find a solution.

Nov 13, 2010 5:46 PM in response to seriouslyannoying

I'd like to add my AEBS to this thread. It started happening a month ago with my Time Warner connection, 5 times a week now. Tonight after another power cycle to get it back, I got fed up and looked for help. I'm happy to see I'm not alone, but irritated that I had so many flawless years and now this.

I have two AEBS and I have tested both with same results. I plugged in a netgear wireless for a week and it did not drop. I want my Airports back.

Drewaz

Level 1

8 points

Nov 13, 2010 5:54 PM in response to AppleArti

You are in sympathetic company.

Please check out the link I posted a few posts up and send your bug feedback to Apple.

And, keep posting so this topic stays up front ... maybe someone with an answer will see it.

Drew

Nov 15, 2010 2:29 PM in response to pyromichael

A TimeCapsule/AEBS hangs periodically - roughly every 48 hours - and requires a power-off restart after which all is well for some time.

Time Capsule serial #6F9449P7ACD, firmware 7.5.1. The AEBS is running in BRIDGE mode (so PPOE is not an issue). Two computers are connected by ethernet, and two by wireless. Airport Utility is running constantly on one of the wired computers.

When the AEBS hangs, the green light is ON and the lights on the DSL modem are all good. Airport Utility can NOT find the base station (over the wire, or from a wireless laptop).

The wireless laptops can see both the 2.4 and 5G networks but cannot log in to them - connection times out. As soon as the AEBS restarts, all is well again.

This didn't used to happen, so what has changed? Recently we moved it from our bedroom, where we always turned it off at night because the light was too bright, to a different room where we can leave it powered up 24/7. The problem appeared since the move and the change to 24/7 operation.

This suggests one of two things: (1) the AEBS cannot handle a change of IP address or some other periodic network change (but remember, the DSL modem is handling the PPOE). Or (2), the AEBS, being on all the time, is running hotter than before and some internal circuit is failing due to temperature.

Regarding (2), I've raised it up off the shelf so it sits on two rubber erasers with air flow all around it. Also the DSL modem was sitting on top of it and I've moved that to one side. Regarding (1), I'm trying to remember to use Airport Utility to issue a Restart every night when going to bed. I'll edit this post if the AEBS gets wedged in the 24 hours after such a restart.

Also it never occurred to me that wired connections might work - since the Utility cannot see the BS from a wired computer, I supposed it was unusable. Next time it hangs I will try to see if a wired machine can (a) reach the internet or (b) do a time capsule backup.

slenten

Level 1

4 points

Nov 16, 2010 10:07 AM in response to pyromichael

Samsung captivates Airport:

2 months ago our AEBS was experiencing Type 2 connectivity failure. We replaced it with our Airport Express and had fun with the same problem. We tried all the various settings suggested here and there and nothing worked. The only thing that was different in our home was my wife's new Samsung Captivate phone. It came home at the same time that our routers' problems started. It sits on a counter, six feet from the router. When the phone is in Airplane mode our problems cease. After repeated tests of our hypothesis, we feel confident that the phone interferes with the router. My iPhone, which also sits in the same proximity to the router, is not a problem.

slothdog

Level 1

0 points

Nov 16, 2010 10:32 AM in response to pyromichael

At least in my case, it appears to be ISP related. I had my AEBS connected through a DSL modem in bridge mode to a local ISP (Xmission) for 10 months without a glitch. I switched to Qwest DSL a few weeks ago and have had nothing but problems since. When the modem is connecting directly things seem solid, but if I switch it to bridge mode and do PPPoE from the AEBS, it will take literally hours to connect, and then drops spontaneously after a few days of usage. I even went so far as to have Qwest send me a new modem but that doesn't seem to have changed anything.

Nov 16, 2010 4:10 PM in response to slothdog

So I think I found my problem and it is going to sound absolutely silly.

When we moved I have a smaller space to rest the cable modem (which is a fatty) and the AEBS so I thought I would just put the AEBS on its side. It looked great!

Well yesterday on the way home from work it hit me that perhaps that was causing an issue... I got home and orientated it correctly. After quite a bit of testing my connection has stayed constant and my ping times are great. I think I have lost 2 packets all day compared to my 1,000s before.

So far so good, but we'll see... It's only been about 24 hours. Anything could happen.

Drewaz

Level 1

8 points

Nov 21, 2010 2:09 PM in response to ebrentnelson

Just checking in ...

Seems like my connection has been much more stable and consistent for the past week or so ... anyone else notice an improvement?

Drew

Airport Extreme dropping connection