Spinning beachball

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Level 1

19 points

Spinning beachball

I bought a new imac late 2015 model (8gb ram, 1tb hd) and had the spinning beachball daily slowing me down working in illustrator, photoshop, indesign but also in mail, safari. Happens randomly. Like something running in the back and when it stopped it worked fine. I called apple several times and trying to figure out for hours and months then took into leading edge (the only shop we have to help, as I live remote) and didnt find anything but said it could be too slow for what I do?!?!

is that right? Apple sells mac by default but they dont work with adobeCC?! Doesnt make sence. So what do I need to get?! Help please Im not a tech person. Tia

iMac 27", macOS 10.14

Posted on Nov 27, 2019 8:32 PM

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Answer 1

Top-ranking reply

rkaufmann87

Level 10

148,500 points

Dec 5, 2019 6:08 AM in response to franziska26

Mac OS is EXTREMELY secure and does not benefit from nor does it require any antivirus, cleaning or ANY third party "maintenance" apps. You have CleanMyMac installed, this is considered malware by most experienced users.Please locate the developers uninstall instructions and use them. Then restart in Safe Mode and then restart normally.

In addition, your computer is starved for RAM, it has the base 8GB that it shipped with, please contact Crucial.com or Macsales.com and purchase a minimum of an additional 8GB of RAM. 8GB is considered the absolute bare minimum to run Mac OS.

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Answer 2

rkaufmann87

Level 10

148,500 points

Nov 27, 2019 8:48 PM in response to franziska26

New 2015, that would be almost 5 years ago! Please navigate to EtreCheck.com and download and run the app. Then please post the complete report as your reply.

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Answer 3

rkaufmann87

Level 10

148,500 points

Nov 28, 2019 8:24 PM in response to franziska26

Please navigate to the Mac App Store or navigate to www.Etrecheck.com and download the free version of EtreCheck. Once you have you downloaded the app and installed it, please run the report and save it. This report will help us get a good idea what has been installed on your system and help us be able to diagnose what may be wrong.

When you have your report, you can attach it when you reply to this message and we can then review it and help you determine what is needed to get your system running well again.

For instructions on how to download your EtreCheck report and attach it to your reply to this message please click https://discussions.apple.com/docs/DOC-250000211

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