Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Voice Memos update brings Layered Recordings to iPhone 16 Pro and iPhone 16 Pro Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Face ID won’t set up

My Face ID stopped working. I have the latest firm update. I tried setting up a new Face ID and it will not set up. Keeps saying move face a little up or it changes to a little down. It is also auto focusing a lot during the set up.

iPhone 11 Pro Max, iOS 13

Posted on Nov 28, 2019 2:26 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 28, 2019 3:07 PM

See this, If Face ID isn't working on your iPhone or iPad Pro - Apple Support, follow those steps, and if it doesn't work, follow Step 7 and contact Apple Support.

4 replies

Face ID won’t set up

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.