You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple TV Language issue

For some reason there are certain movies and trailers that will play automatically in French on my Apple TV instead of English and it’s not a matter of just setting the audio to English or changing the language setting on the Apple TV app. For example, a movie I watched on Disney + through the Apple TV, Atlantis: The Lost Empire is completely in French. Even the text in the within the movie is French, not the subtitles the actual text in the movie. It led me to believe that maybe Disney uploaded the French version of the film to Disney+ but then I looked at the exact same movie on Disney + using my Roku stick and it’s completely in English (including the text in the movie). I thought that this might only be a Disney + movie but then I also tried watching a trailer for the movie “Pleasantville” which is an English movie but the trailer is completely in French and cannot be watched in English. I’m a bit confused as to what the issue is here because most of the movies/shows that I watch are completely fine and in English but there’s a rare few that seem to be the French version. Once again, I don’t think this is a matter of me simply changing the audio in my Apple TV or in the movie settings as I’ve done that and it doesn’t change anything. If someone could shed some light on the matter it would be immensely appreciated.

Thank you

Apple TV 4K, tvOS 13

Posted on Dec 1, 2019 4:03 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 27, 2019 1:43 PM

hi,

i have the same problem.

Movie with the French title but doesn’t have French as an available language.

Though it’s annoying, I start the movie in French in my phone then on the Apple TV just continue where you left off and you get the language that you started it with.

i called support for Disney +, I wasn’t the first. They’re looking into it though I honestly wonder how long it should take to let all available language be available on Apple TV all the time. It’s a strange bug.

3 replies
Question marked as Top-ranking reply

Dec 27, 2019 1:43 PM in response to taylor3143

hi,

i have the same problem.

Movie with the French title but doesn’t have French as an available language.

Though it’s annoying, I start the movie in French in my phone then on the Apple TV just continue where you left off and you get the language that you started it with.

i called support for Disney +, I wasn’t the first. They’re looking into it though I honestly wonder how long it should take to let all available language be available on Apple TV all the time. It’s a strange bug.

Apple TV Language issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.