Applecare+ purchase at Costco

I bought my IPad Pro at Costco. At the register I paid for the IPad and Applecare+ at the same time. At the pick up window, I only got the ipad. Nothing on the Applecare+. Was I supposed to get something from Costco on the Applecare+? Was I supposed to get an ipad box that includes both the ipad and Applecare+? If not, how am I supposed to register the Costco Applecare+ purchase with Apple? (The Costco concierge hotline didn't help and I haven't found an answer on Apple's support website.) I feel I'm missing something but no one can tell me what it is.

iPad Pro 10.5-inch, Wi-Fi

Posted on Dec 2, 2019 1:26 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 2, 2019 2:19 PM

When I have purchased both a new device and AppleCare through an Authorized Reseller, the only thing I got was a line item on the receipt that showed that I had paid for AppleCare. I did not register it (and had no way that I could have). It took quite awhile (maybe 3 or 4 weeks if my memory is correct) but it eventually showed up as being covered by AppleCare when checking the following site: Check Your Service and Support Coverage - Apple Support

It is the Authorized Reseller's responsibility to communicate to Apple.

2 replies
Question marked as Top-ranking reply

Dec 2, 2019 2:19 PM in response to rmsengspi

When I have purchased both a new device and AppleCare through an Authorized Reseller, the only thing I got was a line item on the receipt that showed that I had paid for AppleCare. I did not register it (and had no way that I could have). It took quite awhile (maybe 3 or 4 weeks if my memory is correct) but it eventually showed up as being covered by AppleCare when checking the following site: Check Your Service and Support Coverage - Apple Support

It is the Authorized Reseller's responsibility to communicate to Apple.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Applecare+ purchase at Costco

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.