Apple Event: May 7th at 7 am PT
I have a new MAC and during the setup it's asking to create a new user. I tried a few different names but it keep giving me the error "Computer account creation failed". I have tried a few different names and same result. Any suggestions?
Thanks,
Dave
Mac mini 2018 or later
You do not say what exact Mac /model /year /size /retina /touchbar is this
or
what exact macOS you are currently running?
Are you logged in as Admin?
Set up users, guests, and groups on Mac - Apple Support
DaveOhio wrote:
I'm in the process of setting up a brand new mac mini,
You have 14 days to return it for exchange or refund— I would return it for one that works.
Set up your new Mac - Apple Support
I'm in the process of setting up a brand new mac mini, the OS should be Catalina since it's new. During the setup steps, it's asking to setup a computer user. After a few minutes, I keep getting the error above, "Computer account creation failed". If I resubmit the same user request, I get a new error right away, "The name you entered can't be used". Which makes me it created the user, at least partially. The back option isn't available and it won't let me continue with out creating an account.
Any suggestions?
I did get it to work by erasing the macintosh - HD and macintosh - HD Data drives via the disk utility. Then reinstalling the macOS via the recovery tool.
new mac can not create user
